MCI The Doctor's Office at Six Points Plaza

People who give 1 star rating to this place are right. I went on a Saturday with my wife and they close at 4 PM. We arrived at 2 PM. She had a gum infection and just came for an antibiotic prescription. Even 2 full hours before closing, the receptionist told us they were full. There were only 5 people waiting. We begged the receptionist to make an exception as it would take just 5 minutes to examine and prescribe antibiotics. The receptionist called the nurse who was very rude and confirmed that they will not see her. We insisted to see the doctor who was young. We begged him to see her telling him we can wait until he finished with everyone else. He refused to listen and he said if you go to the mechanic you have to make an appointment". So in his view

I was there for walk-in. When I was reading other reviews about wait time being 3 hours, thought it was exaggerated. I literally waited for 3 hours and 30 mins. There were many patients who already had an appointment with family doctor in the clinic. This is NOT a Walk-in clinic.Receptionist was kind.

First time visit and I had a good experience. As many people mentioned, this walk-in clinic is super busy so you have to wait for 3+ hours.I finished registration around 1:30 and a receptionist told me I can come back later since the waiting time is long, so I was back there around 4:00. After I was back, I was waiting for less than 10 minutes to see the Dr. and nurse. They are both so nice and Dr. listened me a lot and immediately sent MRI request to the hospital. Also suggested/prescribed me a new medication. Thank you so much!

I am not sure why they do not have more doctors? I came here twice and waited 3 hours each time. When I asked for some water the receptionist rolled her eyes. I find the receptionist to be hostile and rude. The nurses and doctors are great but flustered and can easily make mistakes. Make sure to remind the doctor of prescriptions. This seems odd but they forget to write prescriptions for basic infections. Also double check everything before you leave, they will make you wait another three hours for their mistake.

This place doesn’t even deserve 1 star.I am a patient at the family practice and had to book an appointment for a medical concern. I tried calling this office at least a dozen times over the past 3 weeks, and the phone was simply never answered and I was fed the same automated message with their hours of operation repeatedly. Booking an appointment on their online system was also impossible despite multiple attempts. Eventually I had no choice but to book an appointment at a walk-in clinic.My doctor, Dr. Babatope, seemed nice enough during the two times I met him. However, the appointments were very brief and lasted under 5 minutes. Despite the fact that I booked my appointment well in advance and showed up on time, I still had to wait almost an hour to be seen by the doctor.The waiting area is shared by both the family practice and walk-in clinic, so it is extremely crowded and uncomfortable.Although it’s a fairly large waiting area, there were 0 seats available so I had to stand for 40+ minutes while waiting to be seen.I will be looking for a new family doctor, as it has been extremely difficult trying to book an appointment at this office.I had high hopes for this clinic, but I should have trusted the reviews and stayed very far away.

I have not issues with the doctor himself, he has always taken the time to listen to my concerns. It is the reception that is my concern they don't answer there phone and when you finally get to someone they put you on hold and never get back to you. I have my family doctor here but it is so hard to get any appointment when no one is answering the phones. There is always someone at the desk why don't they answer the phones they just let them ring. When I do finally get an appointment I am not seen on time, last time my husband and I waited over 30 mins for an appointment that was scheduled for me. It is frustrating when the lack of care is shown in the clinic. If they need more staff to man the desk or phone there should be some guidelines to help patients that need to see the doctor and not end up in the emergency rooms because people can't answer there phones to make appointment.

Reluctant to do this but extremely frustrated after multiple visits ended with no service provided and ++ wasted time. Called office and visited in person to confirm allergy shots could be administered during walk in hrs, was told yes both times. Spent $450 on immunotherapy treatment, arrived at clinic with serum in hand - told no

I am not a patient nor have I gone to the walk in clinic but I have assisted a few people with appointments there.Now the complaint of a 1 hour minimum to nearly 3 hour wait is just becoming a norm now everywhere and honestly I've dealt with far worse wait times, so I won't be really making a fuss with that.My complaint are the doctors. Sitting in on several different visits, doctors will try to dismiss the patient as quick as they can despite whether they have questions or are seeking reassurance to soothe their anxiety. One recent doctor has messed up a patients medication which may have now caused some serious issues.This is really appalling to see and I suggest to not go here if you can. For family doctors, please I highly suggest to find a doctor who actually has compassion when you talk to them and listens to all you say. I know its a tough thing to do with how many awful doctors there are, but the good ones are out there and you'll thank me for it!

I didn't even get to see a doctor because it had reached maximum capacity (2pm and closes at 4pm). This review is actually more for the receptionist whom I spoke with. Unhelpful and passive aggressive. I know they see and speak to a lot of people over the course of the day but that doesn't excuse them or anyone to be dismissive or impolite. You're still in the business of GOOD customer service. Don't you want patients to visit the clinic again? Or leave feeling they were helped? I asked: if I could... -I was cut off with we don't book appointments".. Great I wasn't going to ask that. I was wondering if.. "no you need to come back tomorrow at 9am"... Right but could I.. "ma'am

I have always had a great experience at this office. Reception are kind individuals and I almost always get an appointment quickly. Very thankful for their services and the doctors are amazing Individuals