Chatham Chrysler

I do a lot of kms so get my vehicle serviced regularly at Chatham Chrysler, the service team are always friendly and efficient, Michelle calls as soon as my vehicle is ready. I work locally so they always provide a shuttle, Dave gets me to and from work on time which is really convenient. I've always had a great experience at this dealership.

Great purchase experience in Chatham. Everything done in a timely manner, my used vehicle was prepped to a tee. Would definitely shop here again, Heath was great.

Dylan is a exceptional person and a awesome sales person. Kind, courteous, easy going and full of knowledge that a car buyer is wanting/needing, when going down the path of looking to buy a vehicle. Go and see him and you will not be disappointed.Thanks Dylan for all the time you spent looking for the vehicle, and getting all the things on my “wish list”

Amazing dealership! Great selection of vehicles and they treated me like royalty. Dylan did such a great job helping me to find the ride that suited my style and my budget! I highly recommend Chatham Chrysler for your next vehicle purchase. Be sure to ask for Dylan.

Part 2 of my review due to character limitsOn February 14th, I received an email from the shop manager in the morning, stating that the battery had been received and installed the previous day, and that it was being charged. We were looking forward to picking up our van that day. However, as the day progressed, we received no further updates. When I called the shop, I was informed that they were still charging the battery and that it wouldn't be ready for pickup. This was unusual, as I had owned the vehicle for almost five years and knew that charging a battery on a level 2 charger (the same type I have at home) typically takes around two hours. The next day, I sent an email and was informed that a new error code had surfaced, and the technicians were investigating, consulting with the hybrid department. The diagnostic process took a few days, and I was informed that my van needed a new battery coolant heater, which would cost around $600. I pointed out to the shop manager that the battery coolant heater had been replaced at their shop in November 2021 and December 2022, so it should be covered under warranty, incurring no cost for me. They confirmed this, and I was relieved not to be responsible for the part's cost. However, my problem arose from the fact that between February 14th and March 3rd, when I finally received my van back, it had been in the shop for a problem covered under warranty, yet I was denied rental car coverage. The part was under warranty, and I should not have incurred any costs during that period. When I mentioned this to my service advisor, I was met with rudeness and harshness over the phone, with them stating, 'We are giving you a $20,000 battery,' as if that justified the lack of rental car coverage.All in all, I ended up spending $3,000 on car rentals, with half of those fees being incurred while having warrantied work done. I also had to pay $500 in diagnostic fees. Furthermore, just one week after receiving my vehicle back, the same engine light came on, and I had to take it to another local dealership. They discovered that there wasn't enough coolant in the battery system, which they topped up at no charge.I am giving Chatham Chrysler 2 stars, primarily due to the technicians' hard work and the excellent job they did on my van. However, the overall experience was nothing short of a nightmare, causing me a great deal of stress that was entirely unnecessary.

Initially, I hadn't planned on writing this review, but due to the persistent emails and calls from the dealership, I feel compelled to share my experience with Chatham Chrysler. I must say, I will not be returning after the service I received earlier this year.On January 27th, I brought my 2018 Chrysler Pacifica Limited Hybrid to the dealership because the engine light was on. At 4:10 PM, I received a call informing me that I needed a new hybrid battery, which would cost $20,000, plus an additional $3,000 for installation and diagnostics. To say I was shocked and disheartened would be an understatement, especially since I was only 8,000km out of warranty.The service manager advised me to contact Chrysler Customer Cares to inquire about a goodwill extension. He believed that the entire cost of the repair could be covered, provided I compiled all my service records. I diligently gathered and submitted the necessary documentation. However, during this time, I was unable to drive my vehicle due to concerns about the stability of the battery. It had been under recall from February 2022 to November 2022 for a potential fire hazard, and I was instructed not to charge it, park it in buildings, or near other vehicles. It was frustrating to deal with these limitations, considering the nature of the problem. Yes, it was disheartening to realize that these vans were prone to catching fire.The dealership directed me to Enterprise, as that was the rental agency they worked with, making it easier to cover the cost since they had no loaner cars available. I decided to leave my car with them, as I wanted to follow their instructions while seeking a goodwill extension. Fortunately, I did receive the goodwill extension, but it only covered the cost of the battery, for which I was grateful. However, it did not cover the installation, diagnostics, or rental fees. I later discovered that the cost of installation was around $300, not the $3,000 I was initially quoted.During this time, my spouse and I visited the dealership to speak with a sales representative about trading in the van for a 2023 Pacifica Limited AWD with the S package. We were turned away, with the explanation that the current state of the car rendered it worthless. We explained that we were willing to purchase the new vehicle without a trade-in and then trade our car once it was fixed. The response we received was baffling. I had never heard of someone being turned away from buying a new vehicle before, which added to the overall strangeness of the situation.The following day, we visited another local Chrysler dealership, who informed us of the trade-in value they would offer for our van at Chatham Chrysler. They were aware of the problems with our vehicle and immediately ordered us a brand-new one, expediting the process since we were in a rental car. This dealership also tried to assist us with the rental fees we were incurring. Although they had no loaner cars available, they offered to let us rent a car from them at a slightly lower cost. We appreciated the gesture, but opted not to take it up, as the price difference was minimal at that point.Part 2 in different review apparently there is a maximum amount of characters allowed.

Best experience auto shopping!! All my questions were answered very easily and promptly! Very happy energetic team! Definitely recommend Dylan and finance manager paul! Love my Jeep Wrangler!!!

The price charged was double the time quoted without any explanation. Replacing a single switch took 3 weeks and two days to complete because the first part ordered was incorrect. I had to call after two weeks to remind Chatham Chrysler to book me in which they did a week later.

From my service representative to the courtesy driver it was a great experience. The vehicle was getting a lot of work done inside and was spotless when I picked it up. I highly recommend Chatham Chrysler.

We dealt with Heath who was very knowledgeable and extremely helpful. Heath really went the extra mile to ensure that our needs where fully meet. It has been a pleasure to do business with him and we recommend him with no reservations.