FBC Edmonton - Small Business and Farm Tax, Consulting, Bookkeeping and Payroll

Reagan always has been a great asset to have on my side. He definitely knows his job and always has options in finding alternatives that work out in the best favor for my company and my family. We are grateful to have Reagan W. as our Accountant.

Unfortunately I cannot give this company a good review. I was skeptical about joining in the first place as there fees were over $2000 annually, which was significantly higher than I was paying, and I'm not even incorporated, that's for Sole proprietorship! What bothered me the most and why I cancelled with FBC was their lack of following through on promises made by the sales agent. A few promises which I felt were high value and why I signed up in the first place.NUMBER ONE was the Early Tax Call" which was to take place in November 2018.NUMBER TWO was they told me they would go over my last 3 years of previous returns and let me know if there was any additional savings.NUMBER THREE was to have conversations with their tax specialist about getting incorporated and if it was the right time to do so.I work in the service business and when I make a promise to a client to do something

I’ve been using FBC out of Edmonton for seven years. They have gotten me better returns both personally and in my business than anyone else. They are quick to respond with sound advice and keep CRA honest. Their staff is so fun and friendly I actually look forward to my appointments to go over my taxes.

Chris is a very knowledgeable individual who doesn't come across like know it all stuffed shirt. He does the best he can to minimize the amount you have to pay and along with the support staff they do a really great job. Have been recommending them for years

We have been working with Chris Finch since 2018 and have always been happy with the service provided, until the 2020 tax return. Chris completed our 2020 taxes in February 2021. In May we received an amount in our account that was over $9,000 LESS than the return we believed we were to be receiving. This was a major issue, as for two months I had been counting on that $9,000 and already put it into our annual budget. I emailed FBC and received a response from Jason, basically just stating that Chris had missed a line on our T4 and the CRA refund was correct. We were offered no apology or no attempt to make any sort of compensation for what I felt to be a HUGE mistake. I then had to ask if they were going to do anything to make up for our loss. I understand we did not have to pay additional fees but receiving $9,000+ less felt like a large loss to me. I tried to explain this to him. Jason then offered $500 credit back towards 2021. I responded and said I did not think this was an adequate reimbursement, as we did not want to continue working with them next year based on the way this situation was being handled. I asked for a full refund from the 2020 tax return fee and also our money back for 2021. FBC has a membership system, which was explained to us as we have to pay in advance for the following year’s return. So at this point we had already paid for our 2021 return. The manager Geoff responded the following day with a bit more of an explanation and apology, however still would offer no compensation for the actual 2020 tax return. I argued with him back and forth by email all day. I changed my request to 50% refund on the 2020 return as well as my money for 2021 returned. I thought this was fair compensation for a major mistake that lead to a huge deficit for us. Geoff offered two options, a prorated return of 2021 (as he claimed we are already 5 months into 2021) or a full refund of 2021 but I basically had to give my word that I would not make a negative review. I could not accept this offer, even though I wanted a full refund, since I do not believe clients should be coerced into the type of public reviews they are allowed to make. I reluctantly accepted the prorated refund. In the end I told Geoff that I was still not satisfied with the outcomes as I was only given money back for a service not completed yet (this was no loss to them) and still nothing for the year that the mistake was actually made. The prorated refund also made me angry because when we first signed up in 2018 we were required to pay 2 full year’s of membership fees, even though the 2017 year was already over and the only thing they completed was the tax return. Using his logic we should have only had to pay for one month of 2017 in my opinion now looking back. My final email to Geoff informed him that I still was not satisfied but would accept any portion of the 2020 fee in refund and be content to put this matter behind us. I did not receive a response.

This spring John Mulberry came out and filed our taxes. he was on time, polite, quick and above all else accurate with the accounting. We have been with FBC for more than 25 years and have always been treated very well and have not had any problems that were not solvable by phone or fax.

I couldn't be happier with Chris Finch of FBC. His depth of knowledge and natural accounting expertise makes completing corporate and personal taxes as stress-free as it can be. He's highly efficient, patient, and breaks down the aspects of accounting that a non-accountant might see as mysterious. I highly recommend him.

FBC is always there to help when I need it, even if it is a question, they are always happy to help.I like them coming into our home, at our convienence to do our accounting, both business and personal taxes.Matt is always a welcome sight and gets the job done.It is nice to know that in the event of an audit, they would come into our home and they would deal with the auditor.It is a great company and will continue with them.I would highly recommend this company!

John is very knowledgeable and we trust him with all our accounting needs. John is always happy to answer our questions and it's very evident that he cares about us as his clients. We feel very fortunate to have him as our accountant!