A&W Canada

Order burger to go.During the ear.Found out long hair in the burger.So Unprofessional and not cleaned.Bad experience！！

It was nice to work in food court with all employees, shift managers and manager kuldeep kaur. Provide service to all customers. Create friendly environment at work. Great experience with all…

Jaspreet helped me decide my order and I appreciate her professional and warm service. Enjoyed my burger as well!

I am writing to express my disappointment and frustration regarding my recent experience. I ordered a hashbrown burger which most of the time i order and prefer, but to my surprise, I was charged for a beyond meat burger without any prior notification or explanation. This unexpected charge not only caught me off guard but also resulted in an inflated price that was significantly higher than what I had anticipated. As far as I remember staff name was Kuldeep.As a customer, I believe it is essential to be informed about any substitutions or changes to an order that may affect its price. Unfortunately, this was not the case during my visit. I feel that AnW failed to communicate this substitution policy effectively, leading to a situation where I was unwittingly charged for a more expensive item.Additionally, the overpricing of the beyond meat option further added to my dissatisfaction. While I understand that alternative meat options may incur additional costs, the price I was charged seemed disproportionately high, especially considering the lack of transparency and communication regarding the substitution.As a loyal customer, I have always appreciated the quality of the food and service provided by AnW Restaurant. However, this recent incident has left me feeling disappointed and questioning the integrity of your pricing practices. I believe that customers should be fully informed about any changes in their orders and be given the choice to accept or decline these modifications based on accurate pricing information.I sincerely hope that AnW Restaurant takes this feedback seriously and considers implementing measures to ensure that such situations do not occur in the future. Transparency and clear communication are vital aspects of providing a positive dining experience for your customers, and I believe that addressing this issue will contribute to the overall satisfaction and loyalty of your patrons.Thank you for your attention to this matter, and I hope to see improvements in your restaurant's policies and practices.

I had to repeat myself twice as manjinder was talking to her coworkers and not listening to me. I also noticed that the kitchen staff are no longer practicing safe hygiene so I will not be buying from this A&W anymore!

Customer service of staff is excellent especially a girl named lovleen I remember, she was so polite and calm with me while ordering I visited few days back and i was confused with my order she assisted me and gave me good meal.

Poor and slow service . I am also working in A&W Richmond and i know everything about material . I ordered 2 order of onion rings and they doesn’t put seasoning on it even when i asked they are just stated ignorning . Its looks so rude . I doesn’t like there service .

Although slightly pricy, burgers and fires much better than McDonald's. Drinks are all served in frozen mugs, no ice cubes diluting the flavor.Pretty busy during weekdays, wait time could be long.

I had a very good experience, the girl working at front explained me the kids meal well and asked me if my son likes pickles in his chicken. It was busy afternoon still she explained everything calmly. Normally cashiers don’t ask such questions. She served me with a great smile. Overall a good experience.

Extremely poor and slow service. Granted it’s a Saturday morning, but you need to invest in hiring additional staff to deal with the bottleneck of customers wanting breakfast before mall opening. It took me just over 20 minutes to receive ONE “All Canadian Special”! That’s not right. And unfortunately there was nothing special about this as the whole experience left me with a bitter aftertaste. The other customers were getting irritated by the slowness and 2 people were returning/exchanging their food, which in fairness I can’t comment on. But let your customers know there’ll be a wait at the time of taking their orders. And I implore management to add to kitchen staff and have another on hand to take orders during busy periods. In the meantime I can’t recommend this location and shall not be returning.