Old Victoria Water Company

I stayed with this company for 4+ years despite them not posting payments I had made to my account (resolved after far too many phone calls after I had already provided them with dates, amounts and confirmation numbers), inconsistent customer service, missed deliveries, being overcharged and the inconvenience of them not being set up as a payee at my bank (other equally popular financial institutions, yes). But the final straw was when they refused to deliver 2 bottles of water because my bill was overdue. Had I consistently not paid my bill and not been a customer for so long, fine. But I hesitantly explained the extraordinary circumstances and assured them I had already planned to make a payment 3 days later. Instead of any empathy or understanding, I was treated like a thief or a scam artist. I’ve found service elsewhere that not only has better customer service but is also $2.32 less, per bottle. I should add that despite all of that, the delivery men I had were wonderful and always very friendly.

If anyone wants to see an example of a company that is run efficiently, with polite, caring staff that go out of there way to offer great service, you'd be hard pressed to look elsewhere. So appreciate of the team at Old Victoria Water Company, to the office staff, and to Steve. Can't say enough. Thanks a million!Lisa and Mike - Step One Design

was good for quite a few years but they cut back deliveries to every 2 weeks only on certian days BUT now they do not even show up on those days and have become very unreliable.i have decided to buy water from another company also for over $3.50 less per 18.5 bottle

Hard to find good old fashioned professional services like this company offers!!! Wonderful customer service!! Integrous, kind and caring!!! Bless you!!

I love the system they have. Leave the empty bottles outside and go to work. When I come home the new bottle are waiting for me. They are also very flexible if I leave a note asking for more or less bottles this delivery!

We have been using Old Victoria Water for over a year now & are very happy with their service. After Cdn Springs gave us such extremely poor service, we switched to these guys and are so amazed at their service. Thank you!

Have been using this company for work water for a few years now and have never been disappointed by the service or product!

Worst experience ever...I can't believe I drove all the way here from Sooke every month for water as our driveway was to narrow...paid gas and money for water...only to be told because I paid cash and not on account you can't accept my bottles...I will NEVER come here again and if asked I will say to others...Don't Bother

Unbelievable company. From the office staff to the delivery driver, Old Victoria Water came through for me in a pinch. I needed 30 bottles and 2 cooler units, and they delivered right in time to solve my water issues for a large gathering. Very kind and professional people. A total joy to work with. I highly recommend this company. Thanks guys!

This is an excellent company. Myself and my friend's families all buy distilled water here, it's so clean and tastes amazing.Prices are excellent, so is the friendly staff.Highly recommend for anyone seeking an alternative to tap water, distilled is the way to go.Thanks Old Victoria Water Company!