Villas Marina of Lake Muskoka

Derek and Andy (owners) are responsive, professional and experienced marina operators. The property is secure and well managed. For island cottagers with boat slips here there is the added convenience of water taxis for your guests and garbage drop off onsite. (My review is for the docking service only as I haven't stayed at any of their cottage rentals.)

We stayed in few of their cottages and all have an awesome experiences. Employees are very welcoming and treat you with respect. We rented one of their seadoo and go around the lake. Price is pretty decent if you guys want to try. We also tried the restaurant inside the marina called Sushi by the water. Food was so great and has an spectacular views as we enjoyed our sushi. Definitely will comeback again!!!!

The owner was really great, and the kayaks were also very nice. Amazing experience overall.

I had the pleasure of utilizing the services provided by this incredible company, and I cannot praise them enough! Last year, I entrusted them with the care of my jet skis and boat, and from the moment I arrived, I knew I was in good hands. The level of customer service I received was simply outstanding, and the staff went above and beyond to ensure my satisfaction.Not only were they exceptionally helpful, but their pricing was also remarkably fair. I was pleasantly surprised by the affordability of their services, especially considering the high quality they provided. It's not often that you come across a company that delivers such excellence while maintaining reasonable rates.One person, in particular, stood out during my interactions: Andy. Dealing with him was an absolute delight! His professionalism, knowledge, and genuine passion for what he does shone through every conversation. He made sure all my questions were answered, addressed any concerns I had, and made me feel like a valued customer. I can confidently say that Andy's level of service surpassed any I have experienced before.Fast forward to this summer, and I decided to once again rely on this remarkable company. They dropped off my boats and jet skis, saving me a tremendous amount of time and effort. It was an absolute game-changer! I can't stress enough how much easier they made my life.To anyone in need of exceptional service for their watercraft, I wholeheartedly recommend this company. You can trust them to take care of your precious possessions with the utmost care and professionalism. Their commitment to customer satisfaction, coupled with their affordable pricing, sets them apart from the competition. Give them a chance, and I'm certain you won't be disappointed.

The owners of the marina physically assaulted a guest who arrived to visit us and was trying to find out where to park at the marina. When I arrived to try to intervene the owners were yelling at my guest and then proceeded to physically intimidate me (I am a 115 pound woman and these were large men). They yelled at me and would not let me get back to my boat (I pay for a boat slip at this marina as we live on an island). You will no doubt receive poor service at the marina but this year you may well face physical threat by the owners. I would warn your guests if you are a renter of a boat slip at this marina.

I am not a person that would usually write a Google review. However, I feel the urge to come here to show some support and share my personal experience.We rented a cottage and a seadoo from the marina over the weekend. Our experience was great! We received a warm welcome when we arrived and the owner was super friendly and went out of their way to make sure we were being taken care. Nothing bad to say about our experience here and would definitely recommend others.I have to admit, we hesitated a bit before we booked the place after reading some negative reviews. But then, there some some very positive reviews as well. The only way to find out is to give it a try! And we are so glad we did!One more thing worth mention is the Japanese restaurant beside the Marina called Sushi by the water". Definitely a hidden gem in Muskoka! We enjoyed our dinner with a stunning of the lake view. Food was great! Service was excellent! Highly recommend again!"

The staff is amazing and friendly, they assisted us quickly and explained everything and even offered us to rent for an extra hour in the evening for no additional cost. Would definitely recommend

Villas is the best marina on lake muskoka! Derek and Andy are the most friendly and accommodating. They have fantastic boat docks and a clean well run marina. They will help you with literally anything and their prices are the best on the muskoka lakes. Add to that that it’s one of the shortest drives from the city and you’d be silly to use any other Marina.

Warning: Do not come here for any of their services!!! When I first spoke to them on the phone to reserve a pontoon, everything seemed ok. They have heavy Chinese accents but they understood everything I was saying and I made my boat reservation without issues. Upon arrival the marina appeared a bit dirty. They had weird mattresses and old broken furniture In the corner. They sold strange items like firecrackers (which I think is only legal during certain parts of the year and not all year round) and odd paintings. When asked if they sold worms or live bait they said no. We got on the boat and enjoyed a great morning. At noon, we came back to the marina to dock the pontoon and use their washrooms and have lunch. I asked the lady where their washrooms were. She reluctantly told me the second door on the right. When I went inside, it was the smelliest and dirtiest washroom I had ever seen. Honestly, I don’t think they ever cleaned it once. However, I was desperate so I quickly used their washroom and left. We had such a great time we decided to rent the boat for the next day as it was available. The second day is where we had all the issues. On day two, we did the same thing. Went to the lake and headed back at lunch to use their washroom. I already knew where it was located as I had used the washrooms the previous day so I politely said hello and proceeded to the washroom. That’s when I heard the man (I’m guessing he is the owner) demanding to know where I was going in the rudest tone I had ever heard. I informed him that I was going to use their washroom and that I was the person who rented Their pontoon for two days (I also spent almost a thousand dollars there but did not say that). At that time, the owner strictly informed me that the bathrooms were not available for public use. I was quite confused and told him I had just used their washroom several times the day before and my husband used it that very same morning. The guy then told me that just because he was SO KIND to offer the washroom to us before does not mean I can repeatedly take advantage of his KINDNESS. First of all, I didn’t realize offering a dirty, smelly, bathroom to a customer who has paid almost a thousand dollars was kindness but just common sense and good business practice to continue attracting customers. Especially considering this place is in the middle of nowhere with no other businesses nearby other then a rundown sushi restaurant next door. I informed him that because I am a lady, I cannot just do my business in a bush somewhere and that I was in dire need of a washroom as I was holding it all morning. I assured him I would be quick. He then stood up, was unmasked with no face shield or covering whatsoever and demanded that I leave his store at once. Stating that by me using his washroom, public health would surely shut his business down. I informed him that as a business owner myself, he shouldnt worry about that. As a business owner, I provide washroom access to my customers all the time and had never had public health shut me down for doing so. Although I didn’t say it at the time to be polite, I did think him not wearing a mask may shut him down however. He became aggressive and insisted I leave. I asked him if he could suggest where I could possibly go, seeing as how we were in the middle of nowhere and I was in urgent need of a bathroom. I pleaded with him and all he said was that it was not his problem. He then suggested I go knocking on people’s homes to ask if they would let me in!!! As a paying customer who is always respectful and kind to others, I have never been treated like that before. I was dumbstruck at his horrid, cruel, and unexplainable inconsistent behaviour. I left the store in tears! I would highly suggest finding a place that will be more compassionate to your needs and finding a place that will treat you with more dignity and professionalism. This place is awful and the people just plain horrid. Support nicer people with your business! Go elsewhere!!!

Many iterations of the same marina have shown what this space can truly be. The current operation is the anticlimax of anything in this space in the last 25 years. Service is nonexistent. Attention to detail is poor. Example: I asked to have $50 worth of gas pumped into my father’s boat. They filled the tank which cost me $240. This was the second time getting gas here. The first time, I was made to call someone on the front door of the unstaffed main marina. I was told that I would have to wait for gas for ~20 minutes as they were up doing something somewhere else on their property and were unwilling to stop to come serve me.As a former employee of a former owner of this space as well as being someone who has frequented the marina since 1998, it’s almost upsetting to see what this space has become.