Direct Travel - Waterloo

I was told to check out this travel agency through a friend, I didn't think twice to come check it out with all the good fed back he gave me about Goliger's travel plus; anyways we walked in to a welcoming environment spoke to Ashlie.White and she was great! she was very comfortable with us, her enthusiasm was off the charts which made the stay more fun she also gave us so many options and advice she was extremely helpful! we left happy clients! we will for sure be coming back for future trips!

I went into Goliger's travel with a lot of questions trying to plan a trip for 11 people to Las Vegas for my grandmas 80th birthday. Cheryl Gameson took on the task and made the process easy. She was very patient and took the time to care. She even checked on us once we returned home. I would go back in a heart beat, made our trip stress free.

We had met initially with Elizabeth Lakic and we at first loved her. She emailed me destination options and I replied that those didn't work for us, after a week of no reply I emailed her back and she emailed back yes apologetic but also made me feel that I was an inconvenience and that she had other priorities to attend to. Awful feeling for a bride is who is planning her wedding. After that last email I thought ok we should still give her the benefit of the doubt..we still have not heard from her, it is unprofessional to even tell your client that you are short staff, or that you have to work 12-14hrs/day just to get to everyone and it is high season. When looking for an agent we should feel that we will not be an inconvenience to you and that you do have your focus on us. From the beginning the communication should have been I am sorry I am unable to take you on so that way I can look elsewhere to plan my wedding. I absolutely do not recommend planning your destination wedding with Elizabeth Lakic. A good judgment on picking your travel agent is communication. Which there was not any. I am very thankful I found another agent at Marlin Travel who has been nothing but professional and responsive, I think 3 business days should be a rule of thumb to reply to your clients.

I needed to book a very last minute vacation, and I had never traveled by myself before, but Cheryl made everything so easy and she made great suggestions! I’ll definitely be back there to book my next holiday!!! Thanks so much!!

After sitting down with Mark, I have a greater appreciation for travel planning than I had before. There is much more than meets the eye when planning a vacation. Mark knows his stuff! He has traveled the world and has first hand experience with many places his clients will travel to.Having that experience makes him a great choice if you are planning a vacation in the future. He loves to research different places in the world to ensure you are going to see exactly what YOU want to have the best experience you can.Talk to Mark if you want help planning your next trip. He knows what he's talking about!

My girlfriend and I came to this agency as a friend referred it to us, and because this will be our first trip I wanted professional guidance. when we first walked in the staff all welcomed us but we requested Ashlie.W she was great she was very sweet. She guided us, answered all our questions, picked only the best deals everything just went smoothly. I appreciate the help Hopefully the trip is just as good as the service lol!

I booked my honeymoon with Ramona and it was the best experience I could have asked for. We knew roughly where in Italy we wanted to go and she helped us to plan all the details (booking tours and train tickets, etc.). It was great to not have to worry about anything while we were gone because everything was handled for us and we could just enjoy our vacation. We especially loved our private tour guide that she suggested for us for a trip on the Amalfi Coast.

Over the last year I used Goliger's Travel to book 68 unique flights for 68 of my clients. That's a lot of flights and a lot of individual details to manage. Every single one of them was promptly and professionally handled with a keen eye for the lowest possible fare. Thank you Linda and the team in Waterloo for the excellent service! You guys went above and beyond!

I only use Goliger's Travel Waterloo to book all of my vacations. Ashlie White is the best! She goes above and beyond to give you all the options there are, so you can make your trip exactly what you want. I've booked a couple all-inclusives there and I wasn't too sure what I was looking for, and Ashlie gave me about 10 choices of resort (different countries) with pros and cons of each which was amazing! She is awesome to work with and will try to get you exactly what you're looking for. I know I can always rely on them for the best service, and will only trust them to book my travel.

I've been dealing with Sheena Woolner. It's been extremely frustrating dealing with her. Almost every time I got some kind of correspondence from her, there were issues with names and birthdates. I've received confirmations of bookings (including flights) with wrong names which had been corrected before and wrong again. This is extremely nerve wracking as wrong information on a boarding pass may cause that boarding to be invalid. We haven't even gone on the trip yet and I'm already pulling my hair out.