SellOffVacations.com

Booked a 6 night vacation in Akumal Mexico with Jenny Ellis. Our experience initially with Jenny was pleasant, she was nice, assuring, and answered all our questions. Upon booking our room with her, we booked a Tropical Room, and were told the transfer from the the airport to the resort was 30-35 minutes, of course not the case, took us 1hr and 45 minutes to arrive to our Akumal resort, and 2hrs transfer back to the airport for our departure. Upon arrival to our resort, we were informed by our resort staff we booked a Jungle Room" we told them many times that we booked a "Tropical Room" with our travel agent

In summary : never booking my travel again with selloffvacations.com ever again in this life time.To explain it further: I booked my vacation which I cancelled because of COVID concerns and it's been 4 months and still waiting for my refund. The worst part is the customer care attitude, I have talked to several agents and most of the agents will just the airline and say the refunds are taking time without even asking any further information and then hang up the phone. Like for instance when I was talking today to the rep, she mentioned that refunds can take upto 8-10 weeks so hang in there. And then I was like I have waited for 16 weeks now. For the last 3-4 times I have called, they say they will call me back with an status update with in 24-48 hrs but not to mention, there is no call back. And the worst part happened today, when the rep mentioned today that I will getting only 50% of the amount, whereas when I cancelled I was promised that only deposit will be lost. So, all in all not only I waited for 16 weeks without any refund, looks like I also lost additional ~1200 bucks for waiting.And by any chance if you sound disappointing show your frustration with the process and good luck to you. You will definitely hear back from the reps.Now in some fairness, I understand the AirCanada is taking time to issue the refunds but then as a partner with AirCanada, you should be putting pressure on AirCanada as at the end of day, it's your reputation that they are playing with.And last but not the least, if eventually I am booking my vacation with AirCanada and they are the one responsible for refunds (in case something happens) then why in the world should you have these intermediaries. I did a mistake don't do it.

I have booked at this place before and had had great experience. However my Son Micheal Tabone and his girlfriend booked a holiday. They worked hard to make this vacation happen with covid and all they were so excited as they should be.My son went to sell off vacation in Hamilton and booked with Jenny EllisTerrible travel agent she never notified my son of the change of flight. When my son called she mentioned yes I got the email with no flight change. So wrong Jenny I did travel for 15 years and that never happened. They paid an additional 1200 dollars plus hotel and the whole team did nothing to help them.Terrible customer service Jenny. As well as the team at this location. You would think after 2 years of not working they would be happy to get customers and referral.Thanks for being so kind and telling my son oh well nothing I can do. No help no suggestion just oh wellJenny had the email from the airline on May 1 and the flight was on May 8.My son was in contact with Jenny Ellis and she said all is good.They should be refunding the 1200 plus hotel.The trip was over 5 thousand dollarsRest assured that I will let everyone know about this place and miss Ellis

Absolute amazing service here. Wonderful people on staff that make it such a pleasure to book a trip - they go through each and every interest you have and line you up with the most perfect vacation! We had Don set everything up for us and we couldn't be more thankful for his knowledge about all the places we had interest in. He lined us up with a beautiful resort, convenient flights and overall a great price for such a beautiful 5-star place. Every trip we do from now on will always be booked through selloff and in particular with Don!

Originally booked our trip online, but when I couldn’t get through on the phone to cancel (when the government advised against international travel) I went to this location and talked to Don. He was great. There was a lot of uncertainty surrounding travel when we cancelled, but Don took great care of us and made sure we were able to get travel vouchers from the tour provider for a future booking. Would highly recommend a visit here for your vacation needs.

I had a terrible experience with Jenny Ellis. I requested to cancel my vacation on June 7 and hoped to get my $300 deposit back. It is now July 9 and I have not received anything. I emailed Jenny Ellis periodically. She kept promising me that she’ll give me the deposit the next day but I still haven’t received anything. It’s been over a month now and her excuses were that she was busy and that she went on a vacation. She takes a long time to reply to her emails and hasn’t been answering her calls. This is all so unprofessional and unacceptable!!

Poor service for our last two trips. Information/links/follow up/airport instructions not provided causing multiple issues at the airport for two handicapped customers and lack of knowledge for the online visa process. Will find another Travel Angency for our upcoming trips (traveling internationally 4-5 times per year)

James helped us with our costa rica trip. Top notch service. Didn't feel rushed or obligated. He took the time and treated myself and my wife with respect. Communication was amazing.