Petland Westhills

Always fun, my favorite store for pets. We brought our kitten in to visit, and we were easily the most popular people in the place. Tons of fun for kitty, and had everything we needed.

The customer service at this store is absolutely appalling. Unfortunately I have to visit the store very frequently. It is challenging to get someone to help you and the staff don’t seem to be well trained, I’m often told “someone called in sick so we don’t have anyone working there. How about cross training your employees so they can work in all areas if this is an on-going problem? I’m currently in the store waiting for someone to help me as I watch multiple staff walk around doing nothing. So irritating.

The staff was very friendly, Shannon in particular! Obviously cared very much about the bunny we were adopting. She gave helpful insight, inquired about our experience with bunnies and set up for our new bun! Was an positive experience overall!

I don't think I ever laughed so hard when I reached up to grab a new Litter Box for a cat. The store itself has ample parking, handicap access and many many available murchandise options. However, some of the $$ are just ridiculous. Your looking at a piece of plastic that's going to hold litter and excretion from a cat for lovely minimum price of around $45 and upwards of $60. The same ones can be found elsewhere for half and sometimes 3/4 the price they are charging and comes with a friendly greeting when you enter the store and employees looking to help you with an item that may be on the top out of reach shelves....not so much at this location. But the thus store is pristine in cleanliness I will give it a bonus point for that.

Emu Evin" was exceptionally attentive and patient. We were looking at hamsters and guinea pigs for an 8 y/o boy so we asked what the difference was in terms of upkeep

This location is a bit small but the staff are always really friendly. Decent selection of animals and they seem really well taken care of. While they don't sell every type of animal you can get almost every animals food or accessories here. They also have seasonal goods such as Christmas sweaters. They offer senior discounts once a month and you can get a discount when you get a membership.

They always have the products I need for our reptiles, the staff are friendly, the store is clean.

Ive come to this location for nail trims for my budgies many times with only good experiences and a couple weeks ago i adopted a lovely pair of budgies for my existing 4 at home. The manager helping me; Amy, was fantastic in teaching me lots about budgies/ the store parrots while expanding my knowledge alongside my children's. Her passion for birds was very pleasant, ill be coming back and supporting this store from now on as the service has always been top notch

I was very impressed with how patient and professional the staff was during a complicated food return process. The store is always clean and organized, and the pets for sale in the store always look well cared for and healthy.