Glacier Toyota

If I could leave 0 stars I would. I bought a vehicle from these cons amost 2 years ago and never got what I ordered. They did deliver the vehicle with bald tires, after telling me they were new and an almost dead battery I had to replace right away. They also were supposed to have command start installed and they forgot to even order it. Here I am almost 2 years later and they finally ended up getting a command start to me, one that has to be done by a professional installer, after being told it was plug and play, and the closest installer is in Saskatchewan. My boyfriend called the company and they felt horrible for me and gave him their dealer log in info to help us. This dealership isnt an authorized dealer to even put that In my car!!! Why did they order this than? It all has to be cut and put into the wiring harness. I've been refused help unless I take time off work, drive he 4 hours there and pay them for their mistake. Not to mention I paid almost 1000 for the command start when there is a plug and play online for 200. This place is a joke and a scam. Do not deal with Rick he lies and forgets. The manager is 0 help and refuses to deal with his team's mistakes. Now I'm left with 1000 command start not installed.

Big shout out to Rick and Jaime in the finance department. We ordered a new vehicle and found the buying experience to be awesome and very seamless. No pressure at all! They had our truck clean and ready to go, making sure we had all of our questions answered!Thank you again Rick and Jaime!

Very helpful at the service centre! I was stuck an hour away from home with my baby with a tire that was hanging on by a thread. They were able to slip me in and helped me not only with my car (for basically free) but also helped make sure my baby was comfortable and had everything she needed! Thank you all again!

This is a great group of people. They got me into the truck I wanted. They are extremely professional and care about there customers. I love my new truck!

I just bought my second vehicle from them. The entire dealership is pristine and has a beautiful aesthetic. Rick, Raelene and the rest of the Glacier staff do a great job at making you feel welcomed and appreciated for your business. They were able to get me the exact model, trim and colour I wanted in a timely matter.

Excellent service from top to bottom. Rick in sales and Jaime in finance made the whole experience a breeze. Made all the arrangements over the phone/email and drove up from PG to pick the Tacoma up a month later.No weird pressure tactics, or any of the usual car sales stuff - just super nice folks who made the process feel seamless. 10/10

Scott and his team at Glacier Toyota surpassed all service and sales expectations when purchasing a new vehicle. After speaking with Scott and his team, he found the right vehicle (Tundra) for me. Scott, Bryan and Raeleen were always a phone call away during the sale. After making the decision, I flew from Vancouver to Smithers to purchase the vehicle and drive it home.After the purchase, Scott and his team continued to check in on me and my vehicle. When I purchase a new Toyota in the future I will not hesitate to purchase from Glacier Toyota and make another flight.The people at Glacier Toyota are beyond professional, genuinely care about their clients/customers and set the standard for Toyota Dealerships.

Brought my vehicle in for a diagnostic for warranty work Oct 15th and it wasn't completed right. Brought it back again Dec 9th to do it again. Was scheduled for Jan 18/23 for a day and a half to do the warranty work. Never got my vehicle back until 7 days later Jan 25/23. Had to bring it back on Jan 27th because a bolt wasn't tightened properly causing my vehicle to jerk to the side when accelerating. Was given a loaner vehicle when needed but a bad experience from start to finish.

Saw a potential used vehicle on their website and came in the next day. Dealt with Rick who was really great. Having done sales for many years in my life, I appreciate a good sales experience. The whole dealership from the front desk, to Jaime in finance was a real treat. I was pretty set on buying the vehicle before I was even able test drive it. The whole experience was great and I really appreciated it. Just got back from a long trip with the new vehicle with crazy weather and loved the whole drive. Thank you!