411travelbuys.ca

no wipes

I have used this Travel Agency a few times now and i always get excellent service. This is a smaller agency so even if your particular Travel Agent is not working on the day when you need help, there are always a couple of other people who work closely together to provide the needed assistance. The same people have worked here for many years so it is nice to have consistency of whom you speak to when you call. I had recently booked a trip with Lamar and then I requested a change to my booking, and it was done very promptly and accurately.

I attempted to book tickets for my father and mother in laws for a trip to Morocco. This company baselessly accused us of fraud, told us we needed to email them a copy of our credit card. When we mentioned that we are uncomfortable emailing it since it's insecure, we asked if there was something else we could do like send copies of our passport, he cut me off mid sentence and said the decision has been made

Only place I travel with. Years of good deals and polite service has earned my loyalty

This company is awful. My father tried to book flights but because he is ESL and likely filled out his first/middle name sections incorrectly they refused to confirm our flights without photos of our credit card. They were completely unreceptive to our concerns regarding sending literal copies of our credit card to strangers on the internet. We offered to send photos of our passport and they said it “had to be” his credit card. Then the manager unprofessionally sent me an email complaining about my family that was obviously intended for his employees, accusing us of fraud. Then they only refunded the flights and have failed to refund approximately $500 of insurance we also purchased. When I called they told me we were “bizarre” for not sending them photocopies of our credit card, which I have never been asked to do after travelling to 23 different countries.My father booked with this compny because it was $40 less than others. This whole experience has been a nightmare and eaten so much more time and energy than it was worth in savings. Stay clear.

The best booking experience I've ever had!!! Called to book my trip to South America last year and spoke with Carlos... he was courteous, extremely helpful and suggested better options than I had hoped... He considered every thing I may need to make my trip run smoothly, including pick up and drop off from airport and car rental.... I was so pleased with the personalized service, I called back this year and booked Europe with them. Again had the best services and Carlos went above and beyond to make sure my trip will be successful and without problems.I've tried many other travel agencies and no one has given me such personalized high level service as Carlos from 411 travel buys. Thank you !

We always use 411travelbuys. Lamar is so helpful and pleasant. I use her all the time when i'm booking a trip