Rogers

Standing out front trying to inquire about new contracts and the guy is in the back with the doors closed, no urgency to open 7 minutes late… Edit: then he opens and doesn’t even say hello, sits down and starts playing with his computer maybe opening because he was late (still… No greeting at all…) I have to ask him if they have a phone and he said he would have to check. Wait another 5 minutes they do have it, then he proceeds to sit down and do more computer stuff with no communication, utter disbelief, if this is how rogers treats their customers I am glad he convinced me to go elsewhere

Went to store today and was helped by Billal. He hit-it-out-of-the-park for client service. I couldn’t have been more impressed. Very clear, polite and patient. Thank you Billal! Thank you Rogers!

Went in because my data wasn't working and they fixed that issue but then linked my sim card to a different number in my family plan even though I don't have clearance to ask for that and now I get to wait until a week to get my number back and the other person on my plan gets to wait even longer as they work out of town.

I was just stopping by this place. Asked something for data plans. He explained to me that very nice. Made a kind of deal like HA HA moments for me. Hey Nick(maybe spelling error) you deserve 5/5 from my side. Thanks for your time and help.

Good service overall, but had to wait in the store for an ungodly amount of time to change over from my iPhone 5 to a Galaxy S7 Edge. Then when I got a Pixel XL for my wife for Christmas, I was told I could take the new phone without trading her old phone as it was gonna be a present, then bring in the old phone after Christmas. I was also told how much the trade in would be when I did trade it in, and they said they wanted the old phone before the end of the month. So we go in to trade in the phone after Christmas and all of a sudden it's $100 less because one of the credits isn't there anymore. I told them that I was told I would get more than that and they said sorry sir that credit isn't there anymore so there's nothing we can do". Another factor is that her old phone screen was broken so we had to get it fixed which was gonna be $200

Got a new phone through work and needed help to move over all of my contacts and apps etc. Anthony B helped me out. Was awesome. Quick and did a good job explaining things as we completed the updates. Thank you Anthony

They dont answer the phone. Sub par service when i was in the store

Helped over 2 days by Elyssia and she was amazing. Day1 it was slow when we walked in, so staff were hanging out. As we walked in Elyssia noticed us, stepped away from the group and was extremely professional. She listened to what we were looking for then gave us all options possible while offering feedback.What we ended up settling on they were out of stock that night. Elyssia got the product from a different store the next day, contacted me letting me know it was ready whenever I am. I showed up and recieved great service again.Almost 10 years ago I worked for Rogers, I'm sure they still have high standards of their staff and I can comfortably say Elyssia exceeds the standards and is an asset for the company. Through my time in the store it appeared the same can be said for all staff in this location as well.

Good cell phone service except for 2-3 days a year when you don’t have any as every cell tower is down across the country , also they sign 2 year contracts and then secretly raise your bill 25 dollars and act like it’s a normal way to do business , a contract is a contract and to boot this week they fired blue jays baseball player for being a Christian talk about being open and inclusive

Got a new phone here today. We were helped by Kyle, and had a great experience. He was knowledgeable and very friendly.I would recommend this location to anyone, And we look forward to coming back in the future!