Mid-Main Community Health Centre

Dr. Kovacevic is amazing! She has been my family doctor for 6 years now. She is knowledgeable, empathic and goes above and beyond to support me when needed. I feel fortunate to have found her. Also Mid-Main's online appointment booking system is easy to use.

There are less expensive places that don’t ask you to book another visit because they are not done cleaning your teeth. The last hygienist was quite rude speaking with me because I had mentioned I wasn’t informed that I would have to come back again for another cleaning, which took so long to get in the first place. The senior front desk lady was quite defensive when I was just trying to give constructive criticism. Thankfully, there was a cancellation and I was able to book the 2nd round of cleaning the next day. Also, their version of charging $30 for “fluoride” is actually their mouthwash. My teeth have never felt grimy after a cleaning like they do now. My friend who is a hygienist took a look at my teeth and saw that it wasn’t a thorough job.

Dr Vesna Kovacevic is my family physician and I could not be more happy about this. She is a warm, compassionate, dedicated Dr. She listens and takes all my concerns seriously. She does not hesitate to make referrals to specialists and treats my whole family with a respect and kindness. I am so grateful to have her as our Dr.

I feel compelled to share my negative experience with the mid-main dental clinic. Despite claiming to be a non-profit organization, their practices and customer service fail far with their purported mission.Their deliberate effort to reject my written request for the x-ray is evident of blatant lack of professionalism. And disregard for patients' needs is both frustrating and concerning. To add insult to injury, my written request for dental records went unanswered for an astonishing two months.

This has been my family doctor office for years. However it is very difficult to get an appointment fast. 80% of the time I go to a walk in clinic for immediate needs.The main reason for the 2 stars is the quality of assistance at the front desk answering phones. They are insensitive and short with you and don’t seem to care about your needs. My mother and aunt have also complained about this. They make you feel unworthy and uncared for when that is the whole point of a doctors office. I only felt it once where they empathized with not getting an appointment. This has been going on for quite the past few years. Please ask your employees to show some kindness and empathy!!

I have been going to this dental clinic for about 7 years, with a break going to another clinic when I lived in another part of town. Their hygienists are professional and have been very helpful with their recommendations on better products to help me improve my oral care, without lecturing me. I'm grateful that they took a non-preachy approach and actually helped me make improvements. The dental work I've had done has been very good. The front desk has occasionally been disorganized on the phone. Hit and miss. But overall, I'd recommend this dental practice.

-∞ stars.Remember this name: Jeannie Villanueva.How many frontdesks, dentists, hyginists left merely because of her.She is the admin who stays forever and makes everyone else' life a hell. Her cohorts developed over the years too: the dental assistant who spies , the front desk who totures the patients, the list goes on...How could someone proved again and again with evil intentions working in an industry where caring is a basic need.If you are still hesitating, make your decision right way. The longer you stay, the bigger your loss.

I've been a patient at Mid-main medical and dental for 18 years! I so appreciate the clinic's flexibility, helpfulness, and professionalism.

The family physicians are absolutely lovely here, as they try their best to help the patients. However, I sometimes find the reception quite dismissive and hard to communicate with. I understand that when working under stress, it’s easy to give up on good customer service practices, but being friendly, approachable, and professional is still an essential part and not at all impossible to achieve. I don’t normally leave reviews on Google, but the experience of dealing with the front desk at Mid-main really motivated me to write this down.

As friendly as they are at the dental office, my overall experience has been quite frustrating. I booked an appointment back in May for a cleaning in August. On the day of my appointment, as I walked into the office I was informed that my cleaning had been canceled due to the hygienist calling in sick. The front desk said they tried calling but left no voice mail or email. I was very understanding and was open to rescheduling. The new appointment however was set for November 17th, 2022. I was reassured that this would only be a temporary date and that I should be able to get an earlier cleaning appointment due to cancelations. Well, it’s been over 3 months and I have heard nothing from Mid Main regarding a new date. Not a single phone call or email. The fact that it’s taken this long for a simple cleaning is absolutely ridiculous.