U-Haul Moving & Storage at S Fraser Way

The young Lady really went out her way to help us after we had a rough move from Terrace to the Lower Mainland. Thank you.

Totally loved the service nice and quick. I feel i was a little over charged only cause i dropped it off minutes after they closed so the time in wasnt till the next day. And when i took it they actually didnt do and over all with me and told me about half full for gas and it was quit half full . But still charged the extra . Which i still owe them now 78 dollars which i do plan to pay i just havent had a chance to get there yet. But i did return it cleaned and in good condition. And their service is great, very freindly people. Makes for a great interaction . Keep up the good work U-haul. !!

Great experience so far. Sign up was smooth and organized. The two front desk clerks were personable and helped me get set up in minutes.

Accessing the storage is easy.I dont have to pass by a gated place.Though it is not gated, It is secure and has an alarm system when you try to access your storage.I like it especially when you go to your storage several times a week

Been using them for over three years great prices. Never had a problem with security

Excellent customer service. I was very upset with uhaul. I booked a trailer three weeks before my move and on the morning of my move they sent me a message stating that I would have to drive three towns away to pick it up. Over a 2 hour round trip. I wanted them to find a trailer for me in my current city and sent me to this location to pick up a different one. Jennifer at the front desk restored my loyalty to uhaul by understanding my frustration and helping my through it. She got me a great deal and took the time to look into my account to see if there was anything else she could do for me. I think she deserve huge praise for her work. Go to this location and ask for Jennifer. 10/10.

I HATE TO LEAVE NEGATIVE FEEDBACK, Zero customer service! They gave me the wrong truck info. Wrong KM's, gas amount, and colour of roof pegs. He said it didn't matter. When I returned it a girl was working and said the gas wasn't filled up enough. I had Filled it HIGHER than when I got it. BUT since it was the wrong truck info, she told me I was going to be charged extra for the gas. I showed her the reciept as I had literally just put gas in... TOO BAD. BEWARE THEY WILL OVERCHARGE AND SCAM!!!!

Worst customer service. Called a couple days ago and was left on hold for over an hour. The guy who answered the phone came back online and said just a few minutes and never got back. Horrible service!

I rented my uhaul from the Surrey (84th) location, and did so with minimal issue. However, my parents on my move day were returning my rental to this Matsqui location and we’re met by an extremely rude employee. Her name is Yashika, and she treated my parents extremely poorly. She initially refused to have them bring the rental to this location stating there wasn’t “room” even though this was not stated on the website. Secondly, she spoke to them with nothing by negativity and bitterness, and at one point the exchange escalated to a very heated situation.I will never use uhaul again and I will let all my friends and family know to avoid this company like the plague. Terrible customer service, beyond that.

Picked up a car dolly so we could get my ladies car home. We bought a new SUV and why not test it's towing. She didn't want to drive the mountains alone and I wanted her company going home. The staff member working helped us hook up, load her car and secure it properly.