Vaughan Hardwood Floors

Horrible service!They do not know product they are selling. I tried to return Husssh underlayment in original package- no luck!No Returns on most products and Restocking Fee-35% for all others! Very rude with customers.

As contractor I deal with many places so I decided to give these folks a try.My customer saw a laminate color at lowes so when I showed the color to the girl working there, she said they don't provide samples!When asked for sample underlayment (as I needed to submit to condo board), she replied they only sell by role.For laminate sample she said I should go to lowes. Well, if I go there to get samples, why I need her service then.On top of all those, dog was barking non-stop in shop.Suggestion to whoever running that pathetic shop: perhaps you need to open a pet shop instead of flooring shop as obviously you have no clue how to run a business.

This is my second time purchasing from Vaughan Hardwood Floors and getting installation through their contractor Ivan. First time was back in 2014 for my first house. Now my wife and I purchased another house (bigger) and went back to Vaughan Hardwood for hardwood floors and laminate in the basement. We contacted Ivan (the installer) and worked with him to pick out our hardwood flooring for the main and 2nd floors and laminate for the basement. Really happy with the flooring and the installation work - floors look superb! Keep up the good work guys! Not sure when we will buy our next house though - we promise to spread the word to our friends and family! Johnny and Emily

This place is straight forward absurd and provides zero customer service. Called them for a price and honestly told them that I am shopping around to understand the fair market price for my project. They simply refused to provide a quote unless I disclose quotes from other vendors PRIOR to them providing me with a quote. Seriously? What's the purpose of asking for a quote and shopping for a best price/quality value for a customer if prospective vendor refuses to provide a quote? This is the first time I am seeing a business with unreasonable demands like this. Potential clients beware - this place does not seem to be interested in providing the best value to their clients through fair and transparent quoting process and only wants to make sure they get as much of your money as possible.

Very kind and pleasant service. They have a nice variety of products. We got a really great price for laminate floor -Made in Germany-. No complains. We'll buy here again for sure.

Horrible place. Very rude and unprofessional.

Without any contractor and having any experience previously we got a very welcoming and great service. Surprised to see any negativity here... (probably some nasty people out there). We could see and compare a big variety of samples and other different products. Its not the first time we buying there. Recommended!

We do not sell flooring to people without a contractor, if that makes us rude, then we are guilty as charged! Our policy homeowners or end users wishing to purchase floors

Thank you Vaughan Floors for the superb work you did for my most recent development project. This was a big project for me and Carlos and his crew were wonderful. Excellent workmanship on the flooring installation and my showroom looks fantastic! Keep up the good work - I have a few more projects coming down the pipeline and will connect with you shortly on my business flooring needs. I find it hilarious the few 1-star reviews - folks, Vaughan Floors business model is business-to-business. So folks wanting to walk in for samples etc - this isn't the place. And the last review from Fred G is too ridiculous - gave a 1star review because they wouldn't give underlayment samples - stick with Lowes and their overpriced merchandise...too funny. Kudos to Vaughan Floors for keeping their response professional too - Fred G calling a business pathetic because of a dog.....pretty sad.

Amazing product, amazing customer service! Highly recommend.