Treasure Hill - Corporate

We live near the Treasure Hill community being built in Newcastle. The builder so far has been very respectful of the community and has even made a large donation to the Hospice that the community has been fundraising for, for years. I wish more builders would help like that. I also love what they are doing with the Heritage home on site and the amazing park that will be installed. One thing buyers need to be aware of, is that your children will not be going to school in Newcastle. There is not enough room at the current schools. We have been advocating for a new school for a long time. Although the builder has it on their site plan, there is no school planned. Your children will be bussed to Bowmanville. Hopefully the builder will be pushing the Ministry to build one as soon as possible.

1. Extremely delayed house construction2. Delivered home with too many pending items and not livable condition3. Not addressing any urgent emergency issues even when water is coming home or birds coming inside due to no Vents, all holes left open.4. Not all the upgrades installed due to manual mistake and using Tarion conditions to escape from that.5. Gave a half baked product to escape from penalties due to skipping second Firm Date.Extremely disappointed house construction.Just for example, look at the wall hole, with no vent, floor tiles holes not fixed even after 2 months of reported PDI.

We recently bought a home from this builder and we have all the good experience so far. After sales experience and service from the construction office is also commendable.We had a gentleman named Tom come from the company to help us with professional advice to all our little concerns around the home. He was very patient, and helped us understand why or why not something was able to get fixed or not. Was very honest and able to solve all of our concerns. Appreciate Tom for his patience and knowledge he offered about everything . 5 star for sure!

We bought home at Markham from Treasure hill and we are satisfied with the customer service from Treasure Hill in particular with service guy Douglas. Douglas was very helpful, professional and attentive to all our concerns. He settled our concerns as much as possible, and solved every problem in time and with good quality. We do appreciate Douglas for all the assistance he offered. Doug’s great job undoubtedly deserves the 5 star.

I had a very positive experience with Treasure Hill, especially for their customer service team. Eva was very patient with us, and answered all of our questions. Doug is professional and know how to make customer satisfied. Thanks for all your help!

I am extremely disappointed with Treasure Hill and this entire experience. I am 29 years old with 3 small children. Being able to purchase a home in the first place is extremely hard in todays time. I tried communicating with treasure Hill Many times about our closing and to try and figure out when we would need our mortgage completed by. We were told that when we moved into our home we would be paying occupancy fees and that they would update us when the corporation was assumed so we would have time to get all our documents in order. With a new born baby , running a business and a busy life we were told exactly 30 day before we were moving in that we were no longer doing occupancy fees that the mortgage would start on the move in date. We lost tens of thousands of dollars because of Treasure hill, that has put our young family in the most difficult position. As soon as the email was received we began getting all our documents in order and everything ready for the mortgage to start being processed. Treasure Hill is obviously not aware of how it works and the time line of getting all documents in order and sent to be processed that the time frame given was not enough. We tried to rush all parties to get things closed on time but it was IMPOSSIBLE!!!! We asked for 10 days to push the closing, and they slapped us with a 50k extension Bill. We chose not to agree and used a private lender to bridge the gap for us between our original closing and when our mortgage started. This still ended up costing us over 30k. The position we have been put in financially because of the greediness of treasure hill will never be forgotten and our first home experience is one I will never be grateful for and never wish on anyone.

I am very disappointed with Treasure Hill. They don't care about their customers. Only money, money, money... It doesn't look like they are planning to stay in construction business for a long time. Most of the houses they build will have major problems in several years. I have no idea how these houses are passing inspection from the town. Well.... i have an idea-)))) but... Anyway the quality is extremely poor. Sometimes is difficult to believe what they do and how they build. Great greetings to these inspectors from the town who allowed to Treasure Hill build like this. Draw conclusions yourself.

We have had very good experiences with Treasure Hill Homes for the past few years of us living in one. Eva S. from the customer care team has always been of great help. She is very responsive during and after our house was built. She’s very professional, attentive, and she listens to our concerns and actually solves them! When she says she will follow up with us, she means it!Tony from the repair/inspect department (I made this department up, not sure what department he’s from, but he’s the gentleman who’s always here when we needed services) is another reason why we’ve been happy with Treasure Hill Homes. He’s always punctual, very knowledgeable, knows what he is doing and does it well! He often goes above and beyond to make sure we the clients are happy with his work.Thank you again Eva and Tony for your expertise in what you do! You have made Treasure Hill Homes a better builder to deal with!

After purchasing our home few years ago, there were minor repairs to be done. Chis from their maintenance team came over for inspection first and told us that these are not covered under warranty. Came few weeks later (of course after booking appointment) and fixed all those minor issue. These guys really know their job. Not only were the repairs done in a timely manner, but very minimal mess was made, which made our life as a homeowner easier! He even painted so that there are no repair marks. The appointment was booked for 2 pm and Chris was at the door at 2. Very punctual. This is just to show our appreciation to them, who actually love their job, take pride in what they do and definitely deserve recognition for having a high consideration for customer satisfaction. Great job Chris. Thank you.

We unfortunately had a negative experience when we purchased a detached home from this particular builder in their Keswick project. Initially, we were given an original closing date of April 2022, but it was delayed multiple times, with the final closing date set for March 2023. However, at the last moment, we required a two-day extension, for which the builder demanded a staggering amount of $80,000, inclusive of lawyers' fees and HST. Yes, you read that correctly, they wanted 80k for just a two-day extension. As a result, we had to resort to using a private lender to close the deal, resulting in an overall loss of approximately 48k due to the actions of this greedy builder.Interestingly, my cousin had a closing scheduled for next week with Brookfield in their Midhurst Valley project, and they were granted a two-week extension without any penalties. It's perplexing to comprehend how these figures are determined, and it clearly demonstrates that this builder is solely focused on money rather than prioritizing customer satisfaction. Additionally, when we received the keys to the house, we discovered that most of the issues identified during the Pre-Delivery Inspection (PDI) had not been resolved.I strongly advise everyone to avoid this builder at all costs, as they do not prioritize quality or customer service. They are a profit-oriented company that aims to extract money from unsuspecting customers. The lawyer we consulted with mentioned that they have dealt with three more cases involving Treasure Hill, where similar exorbitant fees ranging from 40k per day to 150k for week-long extensions were imposed. It is highly recommended to refrain from purchasing from this greedy and disgraceful builder. STAY AWAY. Despite their flashy brochures, luxurious sales centers, and skilled sales team, do not fall into their trap. It is only a matter of time before Treasure Hill faces the consequences of their actions. Karma will catch up to them.