CapriCMW Insurance Services

Call in wanted me to do online. Refused and went in personally. A couple even let me go ahead of them as they sorted peripherals. No printer at home so had to go in personally anyway. Better to understand what your buying.

Terrible service and I was charged extra after having been given a firm quote. Mistakes made on my home insurance and that's not a good thing! Use this company at your own risk. Nobody from the company has reached out to me, as per the below comment. No surprise there!

Thank you to Kelly-Ann, Breanne along with the rest of the team at Orchard Park Capri Insurance. You were all very kind, helpful and compassionate. I look forward to dealing with you in the near future.

I got a quote for condo insurance from Capri, since I was dissatisfied with my former insurer. The quote was excellent and the clarity of the policy also excellent, much easier to read and understand. A very thorough company.

Excellent customer service, I renewed my insurance and everything was good

I have many insurance policies from vehicles to toys. Always friendly extremely knowledgeable always able to help with any questions I have. I'll never go anywhere else!

Staff didn't return phone calls as they said that they would. I spoke with 3 different staff who were unable to process my vehicle insurance renewal by phone. The renewal by phone was supposed to be so easy and convenient but not here! I called on 3 different days to try again, each time staff weren't sure of something and said they would find out and call me back same day with the necessary details. No calls back the same day. A call back happened the end of day the following day from another representative who knew nothing about my request details. I had to explain everything again from the beginning and then he too was unable to complete the renewal, said he'd have to call back. He called, next afternoon but didn't know what to do then either! I went in in person and finally able to renew that way but it took longer than I've ever experienced before even though no other customers in the place. I don't know if it's new/inexperienced employees that location but next time I'll go back to the other location on Powick Rd, where renewal was easy and simple, staff knowledgeable and responsive and friendly. I don't like to rant on but you may as well know before you go- so frustrating

Ashley did a great job updating my ICBC and private insurance and then transferring a new vehicle into our name with new plates and she did it accurately and with speed!!

The team here is so nice and helpful. Kelly Ann and Tannis stand out as Ive dealt with both of them and they were nothing but awesome. Tannis even went above and beyond by catching a mistake made by ICBC and rectifying it right away. I cant recommend this location enough!

Great service and very fast. Renewed auto insurance and me and my son were gone in 5 mins.