Real Property Management Service | Property Management Toronto

RPM helped us rent out our Scarborough house for almost two years. They have a very well established process to select tenants (and advise us how to select tenants), as well as handling maintenance, fix, late payments from tenants, notice issuance, and statement preparation. Their well legally grounded contracts helped ensure that we are protected despite we have limited rights as landlords in Ontario. They took extensive photos and conducted thorough checks in regular house inspection so we can rely on the photos to see all little things as needed. We can be very much hands off :)Their services have always been very responsive and timely all years around 24 hours.....lol (eg, the furnace brokeduring the winter and they acted right away)Last, out of all the agencies we contacted, they are reasonably priced with the service they provided. They also are willing to consider alternative vendors when their help is needed to fix things.

The worst Property manager I have ever seen ! she doesn't cooperate with tenants properly.I am going to leave this property just for her ! I don't suggest you rent this building as long as she is working over there !

This is a photo of a property managed by this company. The property has looked like this with the garbage bags piled by the door for over two months while charging a lot of money for maintenance. What part of this property is maintained? Those parking spots are for the tenants that they manage yet they have to park on garbage.

Staff is friendly but the sink is extremely filthy and there are spider webs/spiders everywhere. I only took my keys, but I’ll have to do a thorough cleaning myself before I move in. This should not have to be done by me before moving in!Update: staff never reached out. On top, my dryer hasn't been working for 2 weeks. They've been trying to get someone to look at it and fix it for a while.Another update: they accidentally double charged me on utilities and expected me to still pay upfront. They told me they would just credit me later. When I said I would not, they said they would take funds from my account and affect my credit score. I paid but I am extremely angry at their service

RJ Tibor, Christina and Ash- They all were prompt, resolved my queries ASAP, made sure I was updated on every step and what was happening in the background. Some glitches happened due to technical issues which obviously wasn't there fault but this entire team is extremely helpful and very transparent with their customers. Also they will show you the properties of your interest and will make sure what ever you ask for in the condo unit, it is done up to your standards and expectations :)

RPM has been our property manager for almost 5 years now. They are highly professional and thorough in their approach. Their tenant selection process is very rigorous which ensures that those occupying your property are able to pay their rents on time and treat your property in the best possible manner. At the same time, they respond to tenant needs and concerns in a timely manner, which improves their chances of continuing to occupy the property for a longer period of time. Lastly, RPM’s network of other services (maintenance, real estate agents, mortgage specialists, etc.) are excellent. Through RPM, we have been able to engage amazing professionals for our real estate needs!

Owners, run don’t walk away from Real Property Management Toronto. Save yourselves the stress and trouble and deal with a reputable company. Incompetence, over billing, mismanagement of my property, placing negligent tenants that cost over $3K to place and left damages/unpaid rent, loss of important documents and the list goes on, this is how best to summarize RPM under Jason McGuire's leadership.The numerous issues with RPM include:Overbilling and don’t expect to receive breakdowns (i.e. an invoice) on why you are being charged the overbilled amounts. You will never get a call from accounting which was requested for weeks in a row – I am pretty sure there is no accounting department.Double Billing - tenant doesn’t pay so by the end of the month the system autogenerate minimum fee then when tenants actually pay, you are now billed again on money collected.Communication – expect none and maybe get a little. Expect your questions to go unanswered or be given the run around until frustration mounts.The 1 year tenant guarantee actually does nothing. I was told the tenant guarantee covered things it did not in the end.Utilities being covered by tenants. They again use some “system” to calculate what each tenant pays. I had a vacant property (both units) for 2 months then tenant moves into one unit while the other is vacant and we get the first bill they should pay (for the period since the tenant moved in) and only 2/3 of the bill gets billed to the tenant (based on square footage they occupy not taking into account they are responsible for 100% of the charges). RPM has paid 3 utility bills late causing me the owner late payment fees.Mismanagement/loss of important documents: Upon RPM taking over my property Sahar asked for all paperwork relating to the property (manuals, service contracts, warranty docs, etc.) and RPM lost" EVERY SINGLE document I gave them. Somehow they cannot even manage paperwork let alone a property.Tenant placement: expect no say and no they will not review screening documents with you. If you object to a tenant for legitimate reasons they don’t care and place the tenant anyway.RPM charges management fees on the following that are not in your owner agreement:Early payment fee: a mandatory program for tenants but when the tenant doesn’t pay you do not get the 2% early payment incentive and then on top of it expect to be billed that fee from RPM. This is not in your agreement but Jason will keep telling you it is

As a tenant who had to move out early due to changing jobs, absolutely horrible experience with RPM. Do NOT rent with these guys. I paid rent on time every month didn't leave any damages or garbage when I moved out, and paid rent while the unit sat empty and they tried to find a new tenant. They will send you bills that were not discussed or in lease agreement and steal your last month's rent. Impossible to reach by phone or email. Won't explain or have a FAQ that actually helps. Will never rent with these guys again.

I began my search for a new home in June of this year. After a number of applications, many of which were outbid, I ran into a listing and decided to give them a call. I spoke with RJ Tibor and I couldn't be happier with my experience working with him.RJ was very responsive, very clear and above all, he was receptive to all of my questions and made the process feel very smooth. He told me exactly what I needed to do to have the best chance at getting approved.I was extremely happy to hear that my application got approved. RJ kept in touch with me afterhours to ensure that I wasn't confused by anything or if I needed help with something in particular. Not only that, but helped me stay positive considering I had been looking for a long time.Thank you RJ Tibor for your amazing work. Your company should be proud to have you on the team

Ash Jagga has and was a huge help! Kept in contact and explained things fully.Thank you Ash!! A+ Leasing agent