Midtown Pediatrics

I wanted to change my review about midtown pediatric just because I feel the clinic rightly deserves it based on my recent experience. I initially wrote a negative review about the receptionist behavior but I would like to mention that my son who was seriously Ill and when I contacted the clinic he was immediately given attention. The receptionist was very responsive and she scheduled an appointment with Dr gelman within few hours . While we have never had any issues with Dr gellman rather she has been a wonderful doctor all this time. And I just like to mention that when my sick was severely sick she gave a very clear direction for my son's treatment which literally saved his life. I am forever grateful to Dr Gelman for being such a wonderful doctor.

Dr. Bayer is an amazing doctor, and I have brought both my children to her since they were newborns. This has been over the span of 7 years.However the receptionist are beyond rude. Their attitudes and how they speak to patients has been questionable for years.However I experienced the utmost disrespect today.I missed a phone call with doctor Bayer, due to my ringer being off. The receptionist Madeline stated I had to pay. I got my credit card after she hung up the first time, I called back. She hung up again without even taking payment?I’m confused do you want to take payments for missed appointments or not? I shouldn’t have to chase down the practice because the receptionist has too much attitude to take a payment.I moved out of Toronto many years ago, but chose to drive from out of the city to continue seeing Dr. Bayer, as she’s a great doctor. But customer service like this, just leaves you baffled, wondering if you should tolerate disrespect from a receptionist who clearly continues to disrespects all of us who come here.5 star rating for Dr. Bayer, and 1 star for the receptionist Madeline, with a nasty condescending attitude.

Our Dr is fantastic here and one of the nurses is the most caring and sweetest nurses I’ve come across. I would give a full 5 stars but the receptionists are so unbelievably rude.

Dr Pitt does not have good bedside manner. Very abrasive and condescending. Spent no time trying to establish rapport. Seemed irritated before we’d even gotten started. Didn’t have the warmth many pediatric providers typically have. The clinic itself is old, small clinic rooms, old equipment. Ask ppl to bring their own mask or go buy one?

I echo the comments of other reviewers. The doctors are great. We love Dr. Bayer. However, the receptionist lack service skills. They are rude when you call for appointments. On my most recent visit I had a 3:30 appointment. I arrived early(3:14pm). I checked in with reception. There were other patients who had the same time appointment and arrived late were still able to see the doctor before us. Just ridiculous. The receptionist are generally very unpleasant. It is very upsetting when you make an effort to arrive to your appointment on time and others are late and given preferential treatment. It’s not ok.

the doctors are great so we still come to the same clinic. but the receptionist...I wonder if they so hate their job or just want to start their day with bitterness.

I am sure that I am not the only one with good luck comparing the experience of other people but I just want to say that the complete team is very professional. Dr Bayer is an excellent pediatrician and knowledgeable. The receptionists are respectful. For some reason the clinic is always full.

Dr. Bayer is fantastic. The receptionists are so rude, their very hard to deal with both in person and over the phone.

Earlier today, I went in with my two really ill boys in hopes to see a doctor who could help them and help me figure out what’s wrong. The receptionist Rita turned my day the worst with her rude attitude and no regards to a parent who was in desperate need of her children to be seen by a doctor.This was not the first incident with her and I have let go of her rude attitude time and time again, whether it’s over the phone or in person, she’s just a plain rude person. Today was the limit to my patience.Dr. Tamar Flanders is one of the best doctors out there and she’s the only reason why I stayed and dealt with her rude attitude but I don’t know if it’s worth it anymore.Rita has made a desperate mother sob infront of her children because she made her feel helpless and defeated.I will never forget this day.

I got a referral for my son to see Dr. Joseph from beginning of June. I called a few times, the secretary is a complete rude disgusting person. Very unhelpful and does not want to provide information. Gives attitude. I asked when an appointment would be set up she told me they were booking from April still. I call today and now she tells me it will probably be next year as Dr. JOSEPH is only there 2 times a month. Ridiculous!!!!!!!!!!! Getting a new referral this place is a complete waste of time and the secretary is so miserable with her life. Horrible place stay away!!!!! I will be sure to tell all my family and friends to not go here. I didn't even get an appointment but just the tone in getting information and setting up an appointment felt extremely uncomfortable. Everyone goes through struggles and it's makes matters worse when your trying to find care for your child you feel dismissed, spoken to rudely and disrespected. Why does this secretary still have a job??? If I spoke to anyone like that in my job I would have had the boot a long time ago. You are dealing with children!!!!!! If you don't like your job (which obviously you don't you are a miserable being) you need to leave the clinic ...it would benefit without you being there causing stress for families! Pathetic clinic stay away.