TELUS

Called to get a new camera for malfunctioning one was told it was sent 3 weeks later no camera then they tried to tell me I could only get a camera if they had thier technician install it I did a self install from day one telus is a joke no customer service what so ever not getting the services I pay for so gonna find something better thier home security is a joke

I have never felt like I was not appreciated as much as I was tonight. I called the billing department as my services have been cut off and I have a child with disabilities and the only way to keep him behaving is to let him watch tv.I also have disabilities and require a telephone line for medical equipment to work so that it can call emergency services if I fall and cannot call myself.All Telus was concerned about was getting their full payment and had no concerns about the safety and well-being of my family.I will inform all my friends and family to avoid using this companies services as all they care about is making money. They should be ashamed on how they treat long term customers.

ESCALATION MANAGERS WONT CALL YOU BACK! The frontline staff are wonderful but clearly do NOT have the infrastructure they need from management in order to be able to do their jobs even remotely competently from beginning to end. Save yourself hours on hold without wifi and GO. WITH. SHAW.

Work with scammers like the acquisition group...Looters...don’t want to pay to employees...garbage ethics

Dear Telus,Can you please send this out to your technicians so they have a basic understand of how a network should be installed. 3 separate techs" came out and had a switch before the router causing all kinds of fun issues. When you wait a week for someone to come out to fix your problems you kind of expect them to have a basic understanding of what they are doing. Luckily he at least had the tools so i could do it myself while he watched."

AaawwwfffullI’m so sorry that I switched my TV/Internet/Home Phone and Cellphone from Shaw!! I was happy with Shaw and the Telus sales person convinced my husband to switch because he would save $ 30 - $ 40 monthly.What is happening now is; every month Telus finds a way to charge me for data on my cellphone; even when I disable the data on my phone and the Telus app.They automatically enable it every new billing cycle on the app and remove the option for me to disable data on the app until after they start charging me for data that was never used; because data is permanently switched off on my phone; I use wifi.It boggles my mind; how I’m being charged for this service that I don’t use.Hate it !!!Hate it !!!Hate it !!!Please do not switch to Telus!!!And don’t waste your time calling the customer support number; it just leads to frustration.

Great addition to the Calgary skyline!

Just awful. The automated call in interface is degrading and unhelpful only to be told after painful navigation that I am such a valuable future customer that I get the privilege of waiting an hour to talk to someone. I refuse to spend the valuable hours of my life chasing after businesses to give them money. I will never buy services from Telus. Ever.

I moved to a new place and asked Telus to setup my internet. Technician came and told me he is unable to setup on that day since there is a problem in the wiring. This simple fault require two weeks to fix. Irony is we are living in a digital world and this taking two weeks. Highly not recommended. If I can give no stars I would give them that