TELUS Health Care Centre - Vancouver Nelson

Great until you really need themWhile Copeman's care is great, I strongly urge you to avoid them at all cost.I ended up at Copeman because of the struggle to find a family doctor. I have some chronic health problems and really needed the help. While at Copeman I was able to see doctors on a regular basis, and get the referrals I needed. I got in to see specialists much faster than I would have normally. My care being coordinated and kept on track made a big difference, and I did improve by leaps and bounds.When Covid hit my boyfriend was laid off. I’m on disability assistance and relied on my boyfriend’s income to pay the monthly fee for my care. I was hardly able to pay for it before, but it became impossible. They had no form of assistance for Covid, low income, disability, or otherwise.I lost all care.My now former doctor refused a refill request at the time I was kicked out. I have been struggling to find a new family doctor so I wasn’t able to get a refill in time and went without for several days. That resulted in some major health repercussions I'm still dealing with.I have no idea what happened to an external sleep study I was referred to through Copeman that was supposed to happen months ago. I waited multiple years on the waitlist.Copeman’s care is great, and I'd absolutely recommend it - but only if you’re sure nothing will ever affect your income, such as job or insurance loss, a recession, or in the current case: a pandemic. At that point I hope you only ever had to use them for general check ups and are perfectly healthy.I do miss my Nurse Practitioner though, and wish I could still see her.

After four years of using Telus Health's services, I am contemplating discontinuing them due to a significant decline in their quality. This includes frequent changes in physicians and a noticeable lack of effort from the new coordinator, who seem disinterested in performing duties. To make matters worse, she often exhibit a condescending attitude towards patient , resulting in an unsatisfactory patient experience that falls well below the standard of care expected from a reputable clinic. Despite these challenges, I would like to take a moment to express my profound appreciation to my previous coordinator Peggy for her unwavering dedication and support throughout these years. I must confess that I miss my old team.

A complete and utter disappointment and degradation of services since Telus Health took over Copeman.... Already looking for a new provider that actually delivers on their promised scope of timely services and treatment.

I just want to say that healthcare services like this should be covered with our Universal Healthcare system, every citizen should be covered and it shouldn't cost more than a fee that everyone can afford. That's how it's done in all humane and civilized countries like Sweden, Finland, France, Germany, Russia, etc. Human health is not for making profit, and that uncivilized and insane habit should not be applied in our Canada. Greets!

Kosta was INCREDIBLE. He was able to accommodate treating my mom within a day or two of contact. She was experiencing such a terrible onset of vertigo that really scared all of us. But his professionalism, skill and promptness are amazing. Highly highly recommend Kosta. We have his number saved in our phones!

This is the way healthcare should be! Just did the Comprehensive Health Assessment and it was totally worth every penny. We are lucky in Canada with our health care system, but it could be better by taking a preventative health care approach like many other countries do. Personally I want to be able to catch something before it happens as oppose to waiting until the only resort is prescription drugs.

Telus' takeover of Copeman has been a very disappointing experience. They increased physician load so you now pay $300+ per month just to wait 2+ weeks for any appointment. Not to mention their finance team is absolutely incompetent. It's basically an expensive version of the public system.Due to my extreme displeasure with the Telus takeover, I cancelled my account effective in June 2022, they continued to charge me and now I'm chasing them to get refunded. Most recently they said it would take 3 weeks to be refunded, and that they'd be MAILING me a CHEQUE. Is this 2001?Telus Health has butchered Copeman and turned into an expensive version of the public healthcare system. Don't waste your time and money.

Lack of complete information on their website. I'll update my review as necessary.Basic info like what's included that isn't covered by MSP in joining and additional fees for services not covered under MSP are lacking. One needs more information to make an informed decision when something costs as much as an annual membership of almost $4,500.Based on the previous comment it appears Copeman doesn't need new clients or they'd be transparent with their services that are included in their membership. Hopefully I'll receive a satisfactory response from them.

Tired of paying monthly dues but no one is available to even make an appointment. No one returns calls simply to schedule an appointment. Stick with your GP .

TELUS has runined the practice that was formerly Copeman Healthcare. It once was somewhere I couldn't say enough good things about but would no longer refer anyone to join.My doctor is excellent and always has been but everything peripheral to them has changed and the experience is no longer the same. I am gravely disappointed.