Castle Plumbing and Heating Ltd.

Tyler O and Zach S were both very professional, they even returned my coffee cup after inspecting and quoting a job for me. Fantastic customer service in person and over the phone. Will continue to use castle for all my plumbing and heating needs.

During the first heat wave of the season I discovered that my air-conditioner was not putting out any cold air. So I called Castle heating and it would be well over a week before they could come out to check out the problem. The technician, when he did show up, was courteous, knowledgeable, efficient and pleasant to talk to. I was told my problem is fixable but expensive and I decided to look for a new unit instead. I asked for a quote and I was told that their sales rep would get in touch with me. In the meantime I called 4 other service dealers for quotes, made appointments and got quotes from all of them within 2 days of me contacting them. I couldn't wait for Castle Heating anymore so I signed with one of their competitors and got a new unit installed a week later. As for Castle Heating, I'm still waiting to hear back from them. Terrible customer service and I doubt I'll ever be calling them again considering there are others out there who care enough to respond to your needs within a reasonable period of time.

I was in a desperate situation, having only one toilet which was not flushing. Kari at dispatch and Bailey the Plumber were so accommodating and efficient. I wouldn't hesitate to use this service again.

Thank you Castle Plumbing & Heating for today’s a/c repair service. Kudos to Eric & Cedrick for their thoroughness, professional ability to identify & repair the problem in a timely manner. Eric’s communication was exceptionally informative so we completely understood the situation. Their health & safety protocol especially during COVID was appreciated by us. We are also pleased with the fair cost of the service. Thank you also to Lee-Anne for your friendly, excellent & prompt customer service.

Thank you for the fantastic installation job. I cannot say enough about how professional the castle installers handled the situation during these very troubling times. They were respectful, safe, hard working and left a very tide workplace in my home. I would highly recommend them, thank you so much for a job well done. Angel and Tom

Castle was very quick to respond to an issue with our water heater and have it working again. Tyler and Mike were very efficient and knowledgeable in assessing the problem. I would recommend Castle for their professionalism and work ethic.

Denis S and Mitch just completed the installation to replace a defunct hot water tankThey both were professional, personable,and knew what they were doing...Very conscientious of cleaning up after the job was finishedBoth aware of boot removal mannersGood ambassadors for Castle PlumbingThank youPat Foran and Kathy Kyrzakos

Very pleased with the instalation of a gas fireplace blower fan and overall cleaning performed by Mitch. The glass on my 10 year old gas fireplace looks almost as good as new because of Mitch's diligence and hard work. Highly recommend Castle for their attention to detail.

We experienced a major issue with out water system late evening last night. Our pressure tank sprung a leak. We have a young family and needed water. Lianne and Jim were extremely helpful speaking with us after hours and arranging for us to get supplies the next day on their days off. Lianne setup all the arrangements and Jim was extremely helpful ensuring we had the right parts and didn’t buy anything we didn’t really need. We cannot express how helpful they were . We have been customers at castle for various needs over a number of years. No one comes close to their professionalism and service.Thank you again!

I highly recommend Castel Plumbing and Heating. Mitch was very professional and knowledgeable. I am always impressed by the quality service, quick response and fair pricing Castel has provided, over the last 10 years.