Westend Automotive

Don’t make the mistake of thinking a safetied car from them is road safe. Bought my car a month ago and it turns out my whole break fluid system was rotted out, from the hose to the lines to the master cylinder. Going to be potentially a job costing a few thousand. They may have a few cars at a few decent prices, but I highly recommend to seek other people and places. Coming from sales a service based industry, they really do lack both.

Thanks for the help and patience on finalizing a deal for the Jeep, I am impressed and very pleased. I would definitely recommend.All the best!

I have bought over 6 cars with Jeff and have always found him to be professional, friendly, knowledgeable and fairly priced. I would highly recommend Jeff and Westend Automotive. Can't thank you enough for all of the fantastic cars and super service over the years..

Spend your money elsewhere. Bought a car here in January and shortly after I took it to my mechanic. They asked me who safetied it and I told them Westend. My mechanic told me there were holes in the manifold and it shouldn’t have passed the safety. They said other work had been done and it looked slapped together.Westend was condescending when I took it back in for them to fix. They also insisted I pay for the parts even though I’d had the car less than a month. They told me they’d have to source parts that could take a month to get in but they’d try to find used parts so the wait wouldn’t be so long…it’s now been over a month and I’ve never heard back from them with any updates. In the meantime I already got it fixed by my mechanic (who sourced the parts within an hour) because I lost all trust that Westend would even fix it properly.When we bought the car, the price was non-negotiable but they said they’d make up for that on the service end before we picked it up and make sure the car was in great condition. They clearly didn’t do anything. They didn’t even put in basics like car mats and I had to fill up the gas tank to make it home. I would never buy here again.

If I could give this dealership a 0 star I would. They use the old bait and switch tactic, where they advertise a certain car to bring you in and once you arrive the car is completely different. We even called in before arriving to confirm the details on the advertised car. However, once we got there, the car had much more kms on it and was a completely different class and older model. Customer service was absolutely horrible and we felt racially profiled. It’s dealerships like this that gives honest legit used dealerships a bad rep.

As an Ottawa entrepreneur I hold other businesses to a higher standard. West End Automotive has exceeded that standard! Jeff and the team not only was able to friendly negotiate a price (truthfully enjoyable and fun), they backed it up with ensuring a 100% satisfaction of service. A rare commitment in an ever evolving and changing market. Support great local businesses that deserve your business.....West End Automotive will not disappoint I highly recommend them!!!!!

Always receive great service here.we've been customers here for the last 10 years. We've purchased several vehicles from them and also get our tires changed here. The staff are always friendly and accommodating.

My husband and I recently purchased a Truck from Jeff at Westend Auto. We can honestly say, it was the best car buying experience we have had (and we have purchased many vehicles over the years). Jeff's no pressure approach and honesty made buying this vehicle a stressfree endeavor. Jeff went above and beyond to make us completely happy with our purchase, down to the last detaill. If you are looking for a vehicle, we would highly reccoemend this dealership! Thanks Jeff, we love our new truck!

I had a great experience communicating with Jeff although I didn't buy anything at Westend because of my personal reasons (which also means that I am not biased writing this review).Thank you, Jeff, for your patience and approach to making business.Best regards,

A Big Thank you to Bob and Jeff for a stress free car shopping experience! My husband and I recently purchased a vehicle after receiving courteous service and a good deal for our trade in. Both Jeff and Bob were kind, helpful and professional during our visits. We were very impressed with how cozy and clean the office was and how easy going Jeff and Bob were as Sales Reps. We would definitely buy another vehicle from them again and recommend their business!