MasterBedroom

After shopping around to several other companies within the area. My husband and I came here. Josh was who helped us find the perfect match. He was very knowledgable and gave us the best deal in town. I recommend this place to anyone in need of a good nights sleep! Thanks Masterbedroom!

I stopped in here to look at mattresses to replace my existing one. I had originally planned to shop around before committing to purchase anything, however the I found the staff to be friendly, helpful, informative, and very honest. After explaining the differences between a few models I was looking at, the representative I was dealing with actually suggested I go with one of the cheaper options as the quality was just as good (or better) as the Simmons BeautyRest I was leaning toward. In the end I opted to go with the top of the line Simmons option that they had.After the mattress was delivered (only an hour after I made the purchase), I got it set up and after testing it a little, I found it wasn't what it seemed in the showroom. It lacked a few of the features I wanted and which I had been told it had, and I found it firmer than I had remembered. I called back down and spoke with the representative I had worked with, and after discussing it with him, he said it was no problem, he would bring in a different model for me. He advised that the models had all just been changed and they were still familiarizing themselves with them. He said it was no problem, they would just switch out the one I had for the one that was in line with what they had explained to me in the showroom.I can only say the service has been excellent, the follow through and reliability of the staff is exceptional, and in a day and age where finding someone that lives up to their commitments is really challenging, these guys sure seem to. You can buy a mattress anywhere, but it's the after purchase care that makes or breaks the experience. You can feel safe buying from MasterBedroom in Peterborough as they seem to still know what it means to stand behind their products and ensure their customers are well looked after.I'd recommend these guys 100%.

I purchased a mattress & frame from this company years ago and received an amazing deal and customer service that went well above and beyond expectations from the owners at that time. Went in a couple of months ago to browse and had the pleasure to meet the new owners who demonstrated the same attentive, but not pushy service.Earlier this week, I had the very simple plan to take a double mattress & box spring up to storage and retrieve my queen mattress and plywood (frame already purchased elsewhere and set up, but not the platform I was expecting, hence the plywood) and the universe laughed at my simple plan.First discovered the plywood used previously on the bed must have fallen off the moving truck when I placed items in storage a couple of years ago. So now I have a frame that doesn't support just a mattress and just a mattress. I called up these folks about 11am and asked if they had a queen box spring and was there anyway it could be delivered that day. They had two, a full size one and a split one and yes it could be delivered that afternoon. I chose the full, paid over the phone and they delivered it about 1:30. Five minutes after assuring the driver help wasn't needed to get it down the stairs, I discovered it would not fit down the stairs, by a freaking inch!Called the store back, hoping to catch the driver but too late. Made arrangements for the split box spring to be delivered, they adjusted the bill for the difference in price, did NOT charge me another delivery charge and by 4:30, I had the split delivered, the full taken back. They even called before delivering the split to ensure the frame I had would support it. And all this occurred in the pouring rain.This is the only place I will buy my bedroom stuff ever! (Including frames to ensure I get the right one!). Thank you Ken & Karen for getting me out of a pickle!!

These guys are great. They have a diverse selection of bedroom suites & ensure you get the right item. Highly recommended. Thanks guys. Your great!

If I could give this 0 stars I would.They need to update their practices for dealing with customers and delivering mattresses. 600 dollars down the drain for my mother. After she had a stroke she didn't remember she bought a matress till she found the receipt unfortunately 3 yrs later. But they don't have any records on whether the matress was delivered or not, so they said there is nothing they can do it'd be considered an abandoned item.I wouldn't waste your money with this company. Very rude, no integrity... All in all they are crooks. There are better places and prices out there.

Poor customer service. Bought a mattress with a mattress cover. Upon delivery, no mattress cover and no explanation to why it wasn't delivered. Called to ask where it was, they said it would be in the next week and they'd call us. A week goes by and no call, so we call again and they said that it wasn't in again and it should be in the next week and they'd call us. It's been a month now since I first purchased everything and no call. Went to the store as we happened to be on Lansdowne and the guy said they were in but didn't say why nobody had called us. We live across town and rarely make the trip to Lansdowne but he wouldn't give me the cover because I had not brought the receipt. To pay $70 for an item and not be given it or be given the time of day to follow through with simply calling is beyond frustrating. I shouldn't have to consistently call and chase you guys down to receive the product I payed for. I decided to just buy a cover from Amazon for a better price, get it the next day and go get my money back from this store. Was told to come back Tuesday because only the owner has the authority to do refunds. This is some of the worst customer service I've received. If you take a customers money, it is your job to ensure they receive the product otherwise that's just stealing. I have a sneaking suspicion when we go in for the third time on Tuesday, they won't refund me. I'm incredibly frustrated with the entire thing.Update: Manager never apologized and told us we were lying when we said the staff member said that we could get a refund. Refused to refund me. Putting in a complaint with the BBB

I came here over big name mattress companies to support local, and I am so glad that I did! The customer service was fantastic, Ken was so nice and did not try to sell me anything out of my price range. Received a super comfortable medium-firm mattress the next day, no more back pain and actually slept through the night for once! Will be back again.

At the recommendation of a friend, we visited the store and spoke directly with Ken, the owner.Not only was he knowledgable, but he was pleasant to speak with. Not pushy at all.He gave us a very good price, and even though we came back the next day he honoured the price from the previous day and saw to it that the bed was delivered on time.Good place to buy a bed.

Dealing with representatives from MasterBedroom in Peterborough is a nightmare. They do not stand behind the quality of the product they sell - and provide awful customer service with warranty claims.Issues with delivery, issues with unfulfilled promises, warranty claims and the list goes on.I could write an entire story about all of the ways in which they failed in keeping my business - but I am too frustrated to even write it all down. I simply hope that people will see this message and think twice before giving their money to a business who is only interested in getting their money and never seeing you again.

Knowledgeable with no pressure made shopping here a pleasure. They also have the best deals on a mattress in town. Definitely recommend.