Social Security Administration

My wife and I recently had dealings with the Fort Gratiot office. To say we were impressed would be a gross understatement. The treatment we received was fast and empathetic. Actually, we were blown away by the kindness and understanding shown by the two workers we met with, and also with the employee we dealt with on the phone. No words can truly express how we feel about how we were handled. Thanks so much to all of you involved.

I have been on hold for 40 minutes trying to get a new ss card for my son. The instructions online are from 1992. Get it together

Lead by example does not come to mind here. You are required to wear a mask as we we must still be in 2021. You are told to put on a mask properly but the security officer who’s here. 1) Doesn’t have one 2) Sits on his phone with his feet on the desk. What a joke of a place. I’m giving them a 3 star because my issue was handled pretty quickly and the lady that was assisting me was very kind.

Unless you get there an hour before they open to get in right away you will end up waiting a good amount of time. Most of the employees I have met with were knowledgeable and friendly. They need to offers services that allow you to go online and set a time for an appointment like the Secretary of State provides. If you go online and ensure you take all of the paperwork needed you will have a much better experience.

Absolutely the most horrendous and slipshod office I've ever dealt with in any state. They perpetuate misinformation and were extremely sloppy in their handling of multiple clients. Their reputation for being unreliable and inaccurate is well known within multiple communities who have been forced to deal with their office.

First visit 20 min wait call to window in back the young lady in back was incredible doing her job didn't remember her name long dark hair you no who you are she solved all tech issues with accounts thank you and had great additude it's appreciated

First, I'd like to thank the staff for their knowledge and fast, courtesy service to the public. Everyone I encountered at this location was super friendly and polite. Honestly, I believe people treat you how you treat them.. if you're rude, you may take their behavior as rude. Be friendly to get friendly service. It's pretty simple to understand. 5 star! Would recommend this location.. Fast service, no waiting all day.

01/24/202248 minute hold time on the phone to set up an appointment for a name change after getting married. The website says only name changes like this can be done in the office. After 48 minutes on hold I am answered by a women with a child screaming in the back ground, unable to hear barely anything she puts me on hold again just to find out when she came back that I can submit the application through mail. She stated I had to mail the original copy of our marriage certificate only, while online states a certified copy can be sent. She also stated to send in a copy of my drivers license in which the website states that is a form of ID you do not need if sending an app in the mail.Very Unprofessional and irritating with the false information

The security officer" is a joke. I walked in. Said hi to him and he barked at me to put a mask on

I dont normally write bad reviews on Google. Came here after getting my original ss card from my mom. I came to this specific ss facility for a shorter wait time than waiting hours in metro Detroit. The wait time was shorter but at a cost of poor service. The man assisting me asked me rudely why I was at this location. He didn't have anything to say after I told him I grew up in this city. After denying me the name change I wanted, and telling me I had to use my middle name with my new married legal name, he couldn't explain why I had to keep my middle name other than it was incorrect on the marriage license. I didn't even have my middle name on the marriage license. He further informed me that if I would want to change my name again I would have to go through an appeal process through the court system. The whole reason I came to change my name in the first place was because I am officially married now, and I had my maiden name and married name on the license. At the end, he laughed and said, Congrats on getting married