Translink HandyDART

Drivers who are experienced and not originally taxi drivers are a 10/10 but the process to deal with problems is deliberately confusing and time wasting so that people with disabilities will give up or feel unable to inform which in turn makes us feel voiceless.Not good enough Handydart!!I was never picked up and could not get through on the phone. As it was late Fri evening I called on Monday when customer service was open.....and got tranfered to three different departments, waiting on hold each time, talking to three different people in the end to be told someone would call me back. That took 40 minutes for none of my concerns to be dealt with and told that after spending 40 minutes I will be having a future conversation with a fourth person.*shaking my head*Handydart your taxi drivers are a nightmare and reporting nightmare taxi drivers or problems is also a complete run-around. Please fix this and make it easy for people with limited energy and focus to inform you of issues. Stop giving us the run-around.Fix it.

I took HandyDART for the 1st time with my dad. From the booking agent to the drivers, they all were courteous and kind. They really took care of my dad securing him & his wheelchair and later me to check I’m safe and seatbelted in my seat. The ride was fun too! As the attendant for my dad, I rode free, this is great program/service.

Today Narinder picked us in Maple Seniors Village, she got there in time and drove very carefully considering back conditions of mi friend 97. She was really kind.

1st time using HandyDART and hoping it's the last. Called them and booked a week ago. They don't show up when you want them to. It's basically the times they're available only. You can't book over a week in advance. They basically like cramming all the pickups at once. On the phone they said it would cost $2.10, the driver said $2.05, but the taxi driver wanted more than those prices... Nobody at HandyDART knows the fare for their own system. Fare prices are basically anyone's guess. On the 2nd pickup, a taxi arrived instead of HandyDART. When we arrived home, the taxi driver asked for my mothers red compass card even tho HandyDART said it's not used anymore and don't bring anything. It's already in their system but not in the taxi drivers system. Basically if HandyDART sends out a taxi instead, you're paying taxi fare. Translink is a nightmare. If you need to use HandyDART, be ready to be taken for a ride, and not a fun one...

Very unreliable with pick up times. Some on the drivers/staff are so rude and unprofessional its actually shocking how the company operates till this day. We have a client that we take care of that uses this service. They treat her well and accommodate her needs very well, they are rude to us. They are especially rude to my 68 year old mother. I suggest anyone using this service let your voice be known if they are not doing their jobs, being rude and or unreliable. Maybe then they might feel the need to review their staff and make some changes. I will add one last note that not all the drivers are like this. Some are incredibly kind and do their jobs to the highest of their abilities.

When I had my knee surgery I was so very thankful for all the drivers and the scheduling and dispatchers to help me get to and from my appointments safely. Always happy and smiling wonderful service. I will recommend it to anybody that needs to use the service hundred percent10 out of 10 would recommend.

I love using Handydart. Drivers are friendly. The compass cards orange and blue are the best to use. Red compass card are only for Public transit yearly stickers say the year you can take it to Victoria,Nanaimo Kamloops Hope and maybe bc local (BC transit Abbotsford Chilliwack when every they are done there strikes). If you get HandyCart ID you apply for taxi saver.Yes I do agree some" operator/dispatch are rude and unfriendly.1 thing I 100% agree with is bad GPS IT SUCKS!"

I am writing this review in behalf of my client Angelina Lim and this incident is happening now as of this writing....she was picked up on timre even earlier than her schedule by very nice driver Mr. Ron...but her return pick up was a disaster! Her pick up return was 3pm and we we were already in the pick up location london drugs west broadway even before 3 pm as my client is elderly and we did not want to let the driver wait...already past 3 pm and no one came and Mrs. Lim received a call telling her pick up is between 3 to 3:30 pm...past 3:30 pm and no pick up came..she called handy dart and the worst and rude customer service people after passing on her calls blamed her that she did not answer her phone, no one called!!!! I was with her....They told her the phone number that they called and told her the phone number and my client said that is not my number my number has always been the same! And if they are not stupid enough how can an elderly change her number on file on her return when she was picked up using the same number?...my client was saying: please send a pick up for me soon because i have not taken my BP pills and i can feel now that my BP is getting high, if something happens to me it's not my fault that u called the wrong number and she was told: it's not our fault that u missed ur pick up!...and we don't have any driver now to pick u up!!!TO THE MANAGER/SUPERVISOR: YOU KNOW THAT U ARE SERVICING THE ELDERLY , IF I MAY SUGGEST: TRAIN UR PEOPLE WELL IN YOUR CUSTOMER SERVICE .CLEARLY , THEY LACK KNOWLEDGE, RESPECT ALERTNESS and COMMON SENSE. YOU MUST TELL THEM TO NO JUST SIT AND WAIT FOR CLIENTS TO CALL...THEY MUST MONITOR THE TIME, CALL THE CLIENT AND LIKE SAY HI CLIENT YOUR PICK UP IS AT 3, ARE U READY THEN? EVEN IF THERE'S DELAY: HI CLIENT SORRY WE CAN'T PICK U UP AT 3PM BUT DONT WORRY WE WILL BE THERE ASAP...IN DOING OUR JOBS, LET US PUT HEART IN IT SO OUR SERVICE TOO IS HONORABLE....

Handidart makes it to hard to use by older tax paying residents of Newton. They deserve a minus rating! For older people to have to fill out an application to use handidart is an NDP abusement of ALL TAXPAYERS! Larry & Mary Kramer.