HUB International

Called to confirm payment plan already set up in my paperwork, she requested that I made a payment today. Not actually Due until the 27th. The payment will be made. We are not Delinquent.Mrs. J. Graham

I'll be honest; in the past I've received mediocre service here but keep coming back due to its convenient location.Yesterday I came in to insure a brand new utility trailer I purchased online from Home Depot. It's a pretty unusual situation so the agent had to consult with colleagues and had to phone ICBC multiple times to make sure I had the right paperwork. It took a while and they stayed late after closing to make sure everything got sorted out. I left with insurance papers and a plate so I'm one satisfied customer. They were friendly and professional and got the job done.

Simran was really helpful! She was able to help with my icbc very quickly and explained in detail when I had questions

I've had my insurance here for years. I moved and called to have my address changed for my renters insurance. Called once and left a message with no call back, called a 3nd time and was told she would get a quote and call me back....no call back. Called a 3rd time and complained, got sent over to the managers line and left a message....no call back. Called a 4th time to let them know what I needed and what has happened so far, she told me she would try to have someone call me....and still no call back. That was 2 weeks ago since the last call. Horrible customer service!! 4 times I've called and still nothing!! Disappointed and moving my business somewhere else.

Likely will never deal with this company again. From being an existing client and trying to get a quote for a new townhome we purchased, and no replies, to asking multiple time for the paperwork to be sent after quote was sent to be signed and not getting any reply until the 3rd or 4th email, I am very disappointed in the service. Went into the office and got to deal with Behnush, which she was very helpful, but when I called on a Monday at 1pm the same day, I was told she was gone and no one was there to help with home owner insurance.Ended up getting insurance elsewhere due to what seems to be a lack of care to have my business.

Numerous requests to renew my home insurance. Zero response to any of them after using this branch for 12 years. Instead of begging for service, I decided to go with BCAA. Sure hope this branch can improve their service. It used to be great.

For whatever reason, they seem incapable of returning a phone call or replying to an email. After 10 years of quietly paying our house insurance, we've now switched to another broker - Valley Wide Insurance - where we received immediate and professional service.

The lady yelled at us when my sister and I walked in for transfer papers. Apparently two ppl cannot come in for insurance because of COVID rules. Even though we are from the same family, were masked up and were following all provincial guidelines. We both had to sign documentation - I was forced to yell across the room and trade places 50x to sign things (talk about privacy concerns..). Was completely put off by the woman's tone, attitude and rudeness. Will not come back here. A daughter with her elderly mother was also turned away from helping her, even though the woman struggled with hearing.

This is without a doubt the worst company I have ever dealt with in my entire life. They never return phone messages left on voicemail, they do not do what they say they will do if you finally do get a hold of them, they didn't process my cancellation and then had the audacity to send a bill for a cancelled policy for a place I don't even live in any more. A complete and utter joke. They basically take your money and then do nothing. You have no reason to listen to me, but if you want my advice, go anywhere else. Anywhere. If I could give negative stars I would.Adding an update. 10 months after cancelling my policy with them (I'm no longer with that company) I get an email from them telling me they are working on my renewal which will be arriving shortly" for a property sold a year ago. What a company!!!"

In the last week of March I visited your Abbotsford branch to complete a cancellation form for my home insurance policy that was through Max Insurance. A month later Max Insurance automatically withdrew another $421 from my account. I called Hub and was told I need to speak with my agent. I message with left with her and after no call for 2 hours I called again and was told that my agent was likely too busy. Another 2 hours go by so I call again and finally ended up speaking with the branch manager. She immediately dismissed me stating there is nothing she can do and she has a pre-scheduled meeting to get to. She tried to transfer me to another location. How hard can it be to simply reverse a transaction?