Jim Pattison Hyundai Northshore

Thanks To Borna we had the best experience buying our 2023 Santa Fe Ultimate Calligraphy. Highly recommend Borna, He is professional and has the best customer service. He went above and beyond our expectation delivering our new car. Also Big thanks to Zach for making sure the process went as smooth as possible. Love the new car and will highly recommend to do business with JP Hyundai North Shore.

This review is about service department. Service really went downhill. Used to bring my old car to them 10 years ago, it was great. Now purchased a vehicle from here a few years ago with extended warranty, and they aren’t able to address emergency safety issues due to being “too busy”Promising repair, then saying parts aren’t available, never following up , the worst experience.

Worst experience ever. They Made wrong insurance claim ,wasted 2 weeks of waiting until i found out myself or else might be 2months or forever. Want to talk to manager but always forwarded to other agent. Promised claim for 2 tires ended up insurance company only paid 1 and i have to fork out money to top up the unnecessary extra tire cost as they insisted changing 2 tires lnstead of 1 . Never come here to service car and buy. Might be good service selling , bad service after. GoodLuck

I purchased a Santafe from Jim Pattison Hyndayi Northshore and the sale person, Borna Derakhshanfar, was an amazing person. He was super knowledgeable about the cars and the guided us to find the best car that fits our needs.Also, the team at this dealership were transparent about the costs and they did not force us to buy any mandatory packages for brand cars and we bought the car with no mark up.I was a great experience for us ans definitely recommend them and I'm sure you will agree with me!Thank you all at Jim Pattison Hyndayi Northshore.

Dear Jim pattisonTeam,I am writing to express my utmost satisfaction and gratitude for the exceptional service I received during my recent visit to your dealership. From start to finish, my experience was nothing short of outstanding, and I wanted to take a moment to acknowledge the excellent service provided by your team.First and foremost, I was impressed by the professionalism and friendliness of your staff. When I stepped into the showroom, I was greeted with warm smiles and a genuine willingness to assist. The sales representative who helped me, Ali Fasaei, was incredibly knowledgeable, patient, and attentive to my needs. They took the time to understand my preferences, answered all my questions, and provided valuable insights into the various models I was interested in.Furthermore, I was pleasantly surprised by the overall organization and cleanliness of the dealership. The showroom was well-maintained, and the vehicles were impeccably presented. It was evident that your team takes great pride in their work and pays attention to every detail to ensure a positive customer experience.The financing process was smooth and transparent, thanks to the efforts of your finance team. They patiently explained all the options available, walked me through the paperwork, and ensured I understood all the terms and conditions. It was refreshing to work with professionals who genuinely cared about my financial well-being and ensured that I made an informed decision.Lastly, I commend your service department for its promptness and efficiency. The after-sales support I received was exceptional, and my minor concerns were addressed promptly and to my complete satisfaction. The service team went above and beyond to ensure that my vehicle was in optimal condition before I drove off the lot, and I truly appreciate their attention to detail.Overall, my experience at Jim Pattison exceeded my expectations in every aspect. Your team's professionalism, knowledge, and dedication are a testament to your dealership's commitment to customer satisfaction. I wholeheartedly recommend your dealership to anyone searching for a positive car-buying experience.Again, Thank you for your outstanding service, and please extend my appreciation to the entire team. I look forward to continuing my relationship with Ali Fasaei in the future.Sincerely,Ramin Rooygaran

I recently had the pleasure of visiting the Hyundai service center, and I must say that my experience was nothing short of outstanding. From the moment I stepped foot into the facility, I was greeted with warm smiles and a genuine eagerness to assist. However, it was Elnaz, one of the employees, who truly went above and beyond to ensure my satisfaction.Elnaz's professionalism and dedication to providing exceptional customer service were immediately apparent. She was attentive, courteous, and displayed an impressive knowledge of Hyundai vehicles. Her friendly demeanor instantly put me at ease and reassured me that my car was in capable hands.Throughout the entire service process, Elnaz remained communicative and kept me well-informed about the progress of my vehicle. She patiently answered all my questions and addressed any concerns I had, making sure I felt completely comfortable with the recommended service and repairs.Moreover, Elnaz's attention to detail was commendable. She meticulously coordinated the service, ensuring that everything was done efficiently and effectively. I was pleasantly surprised by the timeliness of the repairs, and the quality of the work exceeded my expectations.Thank you, Elnaz, for going above and beyond to make my Hyundai service experience truly remarkable. Your commitment to excellence has made me a loyal customer, and I will undoubtedly be returning for any future needs

With the whole supply/chain fiasco which has impacted all auto manufacturers, dealership have gotten into dirty ways of making money. I called/visited 6 dealerships in lower mainland. For a new hybrid SUV you either wait for 1-2 years, or pay 20%+ on top of MSRP. After waiting for 8+ months on another dealership's waiting list with no hope in sight, I decided to put a deposit with Jim Pattison northshore. Both the sales team and the management were super helpful to get me a car with a much faster timeframe compared to any other dealership.These guys can't do magic or manufacture cars themselves, but I highly recommend to give them a call if you are considering a Hyundai car.

I bought a Hyundai battery from them on Nov19 2020 with 5 years warranty and battery died after 2 years. I called them and I was told that the battery just has 2 years warrany which is weird because battery has a tag on it that showed the warranty is valid for 5 years. After second call they dropped the call and did not talk to me and did not provide any further information. I am extremely disappointed not just because the battery died and made so much trouble for me in the middle of nowhere but also for the poor customer service I received afterward.

Not recommending Hyundai Northshore at all!I have been their customer since 2015. Always have taken my cars to them for regular services. Always have given them good comments. Even when they made mistakes, the time that I got my second car and they gave me wrong paperwork with wrong VIN and wrong info on it and it made so much trouble for me ( I got lucky to find it out myself when I was trying to set up the phone application for the car).4 weeks ago went there for a regular service. After a few hours they let me know brakes were almost zero. What choices I had?! Ofcourse the charge would be little bit more. And guess what,.. the charge was more than $1,800.So unsatisfied and disappointed!I got some quotes from other places, all of them very very lower than Hyundai Northshore.My lease term is going to end in a month and will never go back there.The quality of vehicles, not the same as old days. Since Ukraine's war quality been going down and down because hyundai had factories in Ukraine and after war , just random factories here and there are manufacturing parts and vehicles. Barely coming from Korea. I wrote a lot and that's enough. No more time and money for HYUNDAI.

Worst service department I've ever been to. The front line people know nothing about cars and do not take down details of the problems, the mechanics are sloppy. I am on the list for an Ioniq 5 but am thinking of cancelling - or going to a dealer that is out of my area for service.Response to the response: Yes, my last experience was better. A service advisor who actually tried. But I am not convinced. The dealer shows no interest in finding out why I think they are the worst service department ever. They keep telling me to expect a satisfaction survey, but surveys never arrive. And the absence of an offer to talk about what went wrong is pretty striking in the dealer's response.