Crate & Barrel

This store is not what I expected it to be they told me my table was coming last August and has been delayed since this year too, I don’t know about you but I would definitely not buy from here ever again.

They sell furniture that no longer available for purchase, spent an hour to pick the my wife wanted and we’re ready to spend 10k+ money and they didn’t even try to explain why we can’t buy it, just told us it’s no longer available. Waste of time.

Jan 15, 2023 I made a order of a dining table and paid full price as it is in stock. I have scheduled a delivery date on Feb 1 and received a confirmation call regarding the delivery at the end of Jan. However, I received an email instead of the table in the morning of Feb 1 told me that the item is not available until Feb 11. So, we decided to wait. On Feb 9, we received a confirmation call regarding the delivery again and an email on Feb 11 morning saying that the table is not available for delivery. We made another call and was told it could be delivered at Feb 14. Then, guess what, they didn’t do inspections and have delivered a damaged table to me. I was told again and again that they have to order table from India and the table could be ready on March 7. On March 7 , we did receive the table and the frame however, there is no hardware. So the delivery guys put the table frame on my floor and left. They said they have to order hardware from China and it will take 4-5 weeks and probably will be shipped to me at the third week of April! Amazing! I paid the full price and buy in stock items and still have to wait 3 months! Now, no one call me regarding the solution, I have to follow up with them again and again. When you buy items from Crate and barrel, please double check with them is it “in stock” the same with other stores before place an order.

Staff were fantastic & very helpful. Offered to wrap our gifts for friends & told us of extra services & promotions. Cashier who rang us up was very pleasant & all smiles & jokes. We had a great time at Crate & Barrel & I look forward to coming back to buy more

2022 July 4★Located inside Yorkdale shopping center, this store certainly accents the mall.Clean and modern designs on two floors. Lots to see and shop. First floor is primarily housewares, kitchen accessories and some smaller furniture. Second floor, accessible via escalator, you'll find larger items such as patio sets, dressors, sofa and beds.Prices are higher. Quality is nice. There are some sale items that you can find in the clearance area upstairs.Overall, pleasant to shop in.Looking to kill time, stop by, your in the mall anyways and there's always something you'll want in the kitchen.

A few months ago I received my order. My sofa and cabinet arrived damaged. Crate and barrel had sent replacements and both items again arrived damaged. The customer service hasn’t been great, I am told one thing, and then nothing happens and I continue to call to speak with someone. I feel like I shouldn’t have to be chasing the resolutions. Their communication between each other and notes left on my order arent great and I am constantly repeating myself about the same issues to different people. For a company that is high end and charges a good amount of money for their furniture, you would expect better customer service. I am very disappointed by the way things are handled for something that is not my fault. I hate writing reviews, but this experience has been such a disappointment and I really felt like I was purchasing from a high end furniture store for my new home. I understand the damages are not their fault and can happen during manufacturing or shipping. But it is their job to take ownership and help resolve these issues for us and that is something that is not being done.

I love this branch of Crate and Barrel, Lots to see and shop. Lot of housewares, kitchen accessories and some Furniture.I purchased a unique vase and candle holder.“Felipe” was very polite and helpful, he even offered me the promotion they had for new home furniture and accessories shopping.

Extremely pricey. Most of the items don’t even look worth the tag. I had to use a gift card and couldn’t make a decision since amount was low and prices were higher. Their free coffee is also empty. When asked they didn’t have the pods. Really? There are much much better stores with quality and affordable pricing than this. They have majorly all glasses everywhere. The kitchen gadget section is fine. Rest not so grade as hyped. I bought two items let’s see if they are worth enough. Not to forget their return policy is 90 days. They have same items priced much higher than other stores too. Not a single outstanding piece I could find that was affordable. Not going back to pay extra for something I can get better quality and price elsewhere.

Love every item from Crate & Barrel, and decided to try out their design services for my up and coming new house. Submitted the service request twice and finally a designer called back. Totally unprofessional the moment she spoke, she has her own design company in addition to working for Crate & Barrel as a designer. Anyway she’s supposed to email me her email address as I was outside. It’s already been 3 days and I have yet to receive any response from her. Why would an established store have such customer service?? Just disappointed

It's a beautiful store - even more impressive than the US versions. This has to be one of the better Crate and Barrel stores out there. There are two stories - beautiful collection of quality mid century design furniture upstairs, and all the usual kitchen, dinning room stuff downstairs. Great selections and fairly priced as per the quality. Well managed and organized store.