Sleep Country Canada

I highly recommend this store location and Sean, who was my salesman. He really knows his stuff. I walked in and said this is what I need and this is what my husband won’t want so he brought me straight to a selection of four mattresses to test out using the protective sheets for both the pillow and the bed for COVID protocol. It was so easy and not overwhelming. Last time I purchased a bed, I spent three weeks searching stores and trying out mattresses on my own without any guidance of an expert in the inventory and feel of each type of mattress. I will not purchase a bed anywhere else going forward. This took me about an hour of my time and I’m having the mattress delivered this Friday. They will remove the old mattress and deliver the new one for free. They have a 100 day warranty on all mattresses and you can exchange if you are unhappy with the mattress and they will replace it with another one of your choosing.

Very helpful and friendly service in the store, at no time did I feel rushed or that I was wasting his time. Very thorough and explained different benefits and care instructions in great detail. Delivery was great, really appreciated that they had boot protectors on so they didn't track anything in. Very quick and took everything away so I had no cleanup. Really great experience from start to finish!

Hi. I am a fixed income Senior Citizen who for a very long time has wanted to purchase a Tempurpedic mattress but was not able to do so. That is until August of this year, when I discovered that Sleep Country had a special sale on them. I regret that I cannot remember the name of the young lady who patiently explained the benefits of the various Tempurpedic mattresses so I am going to call her Ms A (because I know her name began with A). After we went through everything I decided that I would like to purchase the Tempurpedic Proadapt Orange mattress. Ms A reserved for me the mattress I selected and I promised to return the following day to finalize the purchase, after discussing the purchase with my wife.The following day I returned to the store to finalize the purchase but unfortunately Ms A was not on duty that afternoon as she was scheduled for the evening shift that day. However, I spoke with Sean, her colleague, who also appeared to be very knowledgeable about the Tempurpedic line of mattresses. While finalizing the sale Sean mentioned that he thought that after a while I would find the Orange Tempurpedic Proadapt to be too firm, leading to discomfort. He noted that he had a Tempurpedic Proadapt Teale, which is less firm, which he loved, and thought that I might want to consider purchasing the Teale instead of the Orange. He pointed out that since I would have the 100 night comfort guarantee there really wouldn't be any risk if I wish to try out the Teale. Since he made a good case for me to try the Teale, I accepted his suggestion and went with the Teale. By the way the lower price of the Teale did not appear to be reflected on my Sales Order. A little over a week later my mattress was delivered. To that point I was very happy with the service that I received from Ms. A, Sean and the delivery men. Sean also pointed out that it would probably take a month or more for us to get used to the new mattress and enjoy all of the benefits.Regrettably having slept on the mattress for more than a month, we found that it was too soft for us; so we decided that since we were still well within the 100 night test period, we would like to switch to the Tempurpedic Proadapt Orange mattress. However, yesterday (Nov 8/22), when we went to the Sleep Country store to advise them of our decision, we were informed that we could make the change but at a cost of $1800.00. In essence, combined with what we had already paid, we would be paying full price for the mattress. Needless to say this was a very unpleasant surprise for us as this information negated all that we had been discussed with us earlier.Fortunately this all changed!!!I found out that the young lady's name is Ayla and when I got back in touch with her she got in touch with Customer Services. Now I am very Happy to Say that they worked it out so that my mattress got replaced at no/no cost to me.Sleep Country certainly has the product and they very definitely stand behind their guarantees. I am delighted to say that I am a very satisfied customer and would strongly recommend Sleep Country, should anyone ask.

It was our first time at this location at I must say 10/10Great prices, great service and very knowledgeable staff . Shaun was great and explained everything in great detail . Sleep country never disappoints! Thank you so much . It was great meeting you in store

Hit or miss depending on which sales associate you get. Bought expensive pillows $540 after taxes for 2 although in store advertising showed $189 each. Felt unwanted to be there the whole time. Not sure if we would return to this location.

It's was our first time mattress shopping. Sean, our sales person, was amazing. Super knowledgeable and was patient with any questions we had. He took the time to explain everything to us and show us all possible options. Absolutely no sales/upsell pressure. Highly recommend.

After a recent purchase at Sleep Country I must say we were very happy with our experience. The sales person was helpful courteous and went out of her way to get us the best deal available. The bed was delivered exactly as stated and the delivery personnel were fast cleaned up afterwards and were very professional. Given our positive experience we would highly recommend Sleep Country to anyone looking to purchase a quality bed.

Ordered a mattress a couple months ago and finally got it delivered yesterday, it’s a totally different bed and now we are stuck paying for a $2500 bed that we don’t want, the bed we tried out was very firmAnd the one that was ordered for us was a soft bed, I have never woken up in so much pain before, and we don’t want an exchange we want a full refund, the woman whoSold it to us just ordered whatever she wanted and I called and she’s totally clueless, she told me the mattress was the best in Canada and all the reviews I checked online said it wasn’t even on the top 10, she sold is something for more and gave us a cheaper mattress, we want a full refund for this bed, we did not order this bed we shouldn’t have to pay for something we didn’t order, we are going to get a cheap mattress from Costco, but we should not have to keep paying for this bed from sleep country, we want it picked up and fully refunded, this was a commission scam and we don’t want any part of it

I would like to say that Sean was an amazing salesperson. He was very knowledgeable and friendly, he spent time explaining the benefits of foam mattresses for my wife with Rheumatoid arthritis. Unfortunately we purchased a lesser mattress from another Sleep Country store during the Black Friday sale. And although he wasn't able to get commission he still upgraded us to the perfect mattress. In the future I would not hesitate to purchase a mattress from Sean.

Great service and a great bed with free pillows! Customer service from Mary in-store was top notch, she was knowledgable and explained mattress differences and arranged delivery for me asap. Delivery/set up guys were pleasant, professional and built my bed quickly too. Thanks Sleep Country, I sleep soundly every night.