VÉLO OLIVER INC

Great bike shop, super nice guy that takes good care of his clients. Quick and helpful!

The owner is v nice, honest and straightforward.

This is the most friendly bike shop to which I have ever been. I live nearby and have gone to them several times and they are so kind and generous and helpful. They have gone above and beyond my expectations.

They left me with a bike that caused me to have a pretty rough fall because of a misunderstanding as to what was needed to be done. It didn’t occur to me that a repairman would give you back a bike that you couldn’t ride safely without mentioning it.I went 2-3 times before and the best case scenario was not bad in a pinch, but not cheap, quick or particularly well executed. Apparently matching your bike cable colour is too much of a fuss for them, to give another example.

Brought a old bike that needed repair and was extremely pleased with the caliber of work completed- once the work was completed my bike was even better then when I first bought it. I was also very pleased with The time the team at the shop took to give tips and knowledge on my bike and how to maintain it in the optimal conditions - the entire processes and interaction was one of the best I have ever experienced

So happy with my bright red new bicycle. The service from this family owned business was great. Very caring, respectful and highly knowledgable. I totally recommend going there to buy a bike &/or to have it serviced. Thank you.

Went in for a flat because of a broken side wall, super easy fix, fast efficient inexpensive. Definitely going back if ever need tune ups and the like.

I had 2 very different experiences here. The first time I went for some summer repairs-new cables, new bottom bracket, check and inflate tires, tune up, etc. The younger son helped me in English as my technical bike French isn't great. The prices were fair and the service decent. No complaints there!About a month later I have a flat-no exterior punctures, so i'm thinking it was a slow leaking pinch flat from when I had my tires put back on the last time. This time the father helped me and I did my best to explain the situation in French. He told me that whatever the cause it's 14$ for a flat (total came to 17.25$) and that their work is never guaranteed otherwise they'd go bankrupt.I was a bit taken aback by his attitude but I needed my flat fixed anyway. He then proceeded, totally unsolicited, to lecture me on how flats work, how air pressure and temperature work and how I must have hit a pothole. He treated my like a dumb girl who obviously doesn't know what she's doing...He said I must have a problem, why am I acting this way? and he really did a good job on trying to make me feel bad-all the while I'm paying him for a service! He then started asking me about my nationality and where I'm from-does that make a difference in how you serve me? I wasn't yelling, I wasn't complaining, I just wanted to check my flat and have it repaired. I really wanted to support this local bike shop but I can't say I recommend it, particularly if you're a woman. The service was way too inconsistent.

I went to Velo Oliver with an issue regarding a reoccurring flat (the tube would puncture after 30 seconds of riding and i went through almost 5 flats) and Rudolfo suggested it was probably an issue with my tire. he said it'd be best for me to just buy a new tire and try that out. anyway, he grabbed a tire off the shelf, put it on, and i paid and left. he certainly solved my problem, so i was pretty happy about that, but when i got home i realized he put the wrong size tire on my bike. my tires were both 32's, and he'd replaced my tire with a 38, so i went back to the store to explain to him the mix-up. i made sure to be friendly and calm, since i still appreciated him fixing my initial problem. anyway, his response was hostile, aggressive, and rude. he basically said it didn't make a difference, then ignored me and started conversations with other clients, and he ended the exchange by literally laughing me out of the store.I'm going to be as fair as possible about my negative experience, since i don't love writing bad reviews, so i guess the 3 things you can take away from this anecdote are:1) Rodolfo did a pretty good job diagnosing the problem i was having.2) he didn't demonstrate great attention to detail since he replaced a tire with a way larger size.3) the customer service is the worst I've experienced at a bike shop.I sorta expect a bike shop to be able to do all of the above three, so Velo Oliver is certainly not going to be my Friendly Local Bike shop". There are a lot of options in the area

Nice local bike shop, friendly staff.