Tutor Doctor

So I hired tutoring for my son in December with Tutor Doctor which was going considerably well with the exception of a change in tutor within a couple of months. My son's tutoring schedule was 1x a week with the exception of March break. Last session took place on March 12th, then the COVID-19 pandemic hit and in one way or another has affected us all. Tutor did not show up at my home for the next scheduled session on March 26th so I waited to hear of any updates and received none, no email, no phone call, nothing! I sent an email on April 3rd asking for an update as to how this situation is being handled. Only then, did I find out about the transition to an online tutoring platform.After explaining to Mike that online tutoring is not an option for my son who has attention issues and I don't want to continue paying over $50 an hour to have my son tutored online when I know it will not be effective and cannot bank the hours as my son is away with his father for the summer, he advised me if I break my contract there is a penalty of $150 which I did sign for in the contract. After alot of back and forth by email, he let me know he was unwilling to waive the $150 fee even under the pandemic circumstances.I paid the fee of $150 as I really had no other choice, however, am completely appalled at how this whole situation was handled. I for one, had to reach out to receive information regarding the tutoring and what was going on during the pandemic. Not once did I receive a phone call to discuss the situation.At the end of the day, I understand I broke this contract, however, under the circumstances of the pandemic, I feel like an exception could have been made for the $150.Please think twice about signing up with this company. Very unprofessional!!!

horrible experience. Inflexible time for tutoring. They were having trouble finding me a replacement tutor, and stopped communicating with me completely for 2 months. Now I'm relegated to taking tutoring sessions, because of a very one-sided contract. Buyers beware.

Terrible Experience/don't sign up with them.

Update: Almost a year after I wrote this review and still no resolution. I hate writing a bad review because I am sure there are lots of wonderful tutors. But this company has been giving me the runaround for over a year and despite promises to make things right, they are sadly empty promises. I’m still out over $2k. I would caution tutors and parents to stay away.September 2020. Do yourself and your child(ren) a favour and stay clear of this company, especially if you are in the Hamilton, Ancaster, Cambridge area. We had a wonderful tutor, however the franchise owner stopped paying her for hours worked, and she couldn’t get in touch with him. Of course, we couldn’t continue to ask her to tutor for us and not be paid for doing so. In the meantime, the previous franchise owner left and the new owner won’t return any phone calls or emails. We prepaid for almost 100 hours and have used half, however despite emails, no one is providing us a solution, yet alone our money back. Please look elsewhere and save yourself the aggravation.

If you are looking for a professional and qualified tutor to help you child at any level I highly encourage contacting this organization.

Everyone was very helpful and friendly from the moment you walk-in. All of my questions and concerns I had before I started with Tutor Doctor were immediately answered in great detail. Would definitely recommend!