Parry Air Heating & Cooling

Poor customer service. by not truly identifying with the consumer's post-assessment concerns. Service technician not knowledgeable on how to diagnose the natural gas stove by admitting he had no idea of what the problem was and stating you need to buy a new stove". Despite not being given answers as to the range;s issue and no actual work being done

These guys are awesome. Even though he was backed up, he gave me excellent pointers over the phone to how I can troubleshoot my own furnace. No one does that for you anymore. Great custom service

No heat or hot water. Pete came out within hours of calling. He quickly assessed our boiler combi furnace problems. He and staff helped navigate the warranty process and the replacement install went smoothly. All the staff at Parry Air are professional and a pleasure to work with.

My elderly mother who lives alone contacted them as her hot water was not working. They visited the site and then did not return her calls for 3 weeks despite her reaching out several times and them saying they would get back to her. She was left without hot water for 3 weeks in the winter. A real lack of compassion and professionalism.

My mother had air conditioning installed at her home by this company. She has a relatively complex but almost new heating system involving two compatible furnaces (one wood and one propane). Everything worked well with both heating systems until Mom had Parry Air install a central air conditioning unit this summer.When Mom went to turn on her propane furnace this fall, she couldn’t. Parry Air attended and made a few adjustments and blamed the furnace installation, saying it had not been done properly. He is now refusing to accept any responsibility for correcting his errors! I have spoken to the furnaces installer and a module is required. We will order it through him.I would strongly discourage anyone from using Parry Air! Your initial salesmanship got you the job but your installation and lack of professionalism and correcting the problem are terrible!

I found them to be friendly and professional. We are having them install a propane furnace and they gave us the information we needed to make an informed decision. They were also able to help us arrange the propane tank as well. Thanks to Pete and the staff for a job well done.

Not having any hot water is almost an emergency. I called Pete and right away he said he understood. His crew was busy that day but he would try to get them out. A few hours later they showed up and all was fixed. Great service, thanks guys.

Pete’s crew did an outstanding job of installing our Fujitsu mini-split heat pump system at our new build cottage; their work was very neat and precise. We had a small issue with the condensate drainage from one of the units and Peter was out the same day we reported the problem to make the minor adjustment to make it right. I did a lot of homework before purchasing the Fujitsu system but, so far, we couldn’t be happier. Great product and great workmanship, a terrific combination!

Pete did a service visit for our fireplace, didn’t have the parts to access the unit, so did nothing but charged us $240, insisted on full payment before returning and went ‘silent’ after he was paid in full. We had to go with another vendor in the end (Fireplace King and they were excellent).Notable that half of the reviews are 5* and half are 1*. We’re firmly in the second group.My advice is to steer clear of this company.