Victory Lube – Falconbridge Road

We went to Victory Lube in a jam. We arrived in Sudbury with minimal heat. Eric looked after us ASAP. He discover our radiator reservoir was low, he topped up our fluid level at no charge. Wow, what service!!! Thanks again Eric. 5 Stars!!!!

Chris did an amazing job helping me finding the right tires for my new wheels. Once I got there to get them all mounted up, everyone did their part to help and make the experience great! All said and done I love my new wheel tire set-up and it’s all thanks to the guys at Victory Lube. I always pick/recommend here over anywhere in Sudbury

Unfortunately, I will no longer be taking my car here. My last visit was Friday of the Labour day weekend. First of all, I was greeted by the gentlemen at the desk by an unnecessary comment of “Hi, sorry this isn’t a nail salon”. I brushed the comment off, but truthfully women go and get a simple oil change - we shouldn’t be insulted by comments like that. I understand it might be a joke, since the waiting room was packed of older gentleman, and that employee wanted to be funny. This wasn’t my issue - today I had my friend check my car because I had a loose fan belt. Anyways, turns out I had next to no oil! Which does not make any sense - because I had it change over a month and a half ago! I paid over $150 for this service! I was not in the waiting room watching my car - I was outside on the phone dealing with work, and also it was packed in there. So, I’m not quite sure about the work that was done - but this just doesn’t make any sense. This entire experience was horrible, and very uncomfortable at that. I shouldn’t have to send my husband to this stuff - but apparently I will have to. I have brought my car at this specific location a few times with no issues. However, because of that day, and the result of my oil change; never again.

I stopped in to get my seasonal tire change over done. Scott greeted me as soon as I walked in. He made sure I had my vehicle taken care of in a timely manner. He reminded me to come back and get my tire retorqued within 50-100 kms. He was very professional and polite. I was in and out and on the road faster than I expected. I really appreciate the extended hours. All the employees were great! I’ll be coming back for sure!

I was in last evening for a oil transfer case change and the service I received from Eric the Assistant Service Manager and Scott was that of excellence. They care about you and your vehicle. This speaks volumes to me. I would recommend anyone needing servicing for there vehicle to use this location. I speak prosperity, blessings upon this place of business and all affiliated to it.Thank you Eric and Scott

Front counter gentelmen was fantastic, always is super friendly...I bring 3 vehicles in regularly, and always recommend this place to everyone...Chris was not so eager to lend me a hand with a little something and it gave me lots to think about around the meaning of great service to loyal customers! They do a good job, but it's the little things that make a big difference sometimes for getting the return business....just saying!

Very friendly staff. They let me know what was good, what was due and what was going to be due soon without any pressure to do anything extra today. This is a breath of fresh air as a woman taking my car in. Normally i get the whole nine yards and upsell and all that but not here. Information and no pressure and totally ok with me declining as I have it lined up already for that work. 10/10 amazing guys. Ladies, this is the place to go. Bonus, hot coffee as you wait haha.

Battery died at the gas station next door. I went next door and victory lube booster me and upon discovery a tyer they topped that off as well. Customer service was greatly appreciated especially at a moment in need. Big ups. Thanks yall

I have been going to Victory Lube for over 15 years and the Falconbridge location is my least favourite. The washroom for customers looks like a truckers stop and is very gross. I was at the location several days ago and the grime all over the toilet is worse.The guy at the front desk was dismissive when I expressed concerns about my wheel balancing. This is the third time I’ve come to this location and it’s definitely my last. I don’t feel confident that things are being done correctly and instead of asking me questions the front desk clerk said there was something wrong with my vehicle.My car wasn’t shaking at high speeds before the wheels were balanced. The service tech said because the rims were painted it’s possible the wheel balance fell off. It was shaking immediately after and I felt like I was bothering them while informing them of this. Drive to Val Caron or the south end much better service. If this was my first experience with Victory Lube I wouldn’t even consider using them again.

Quick and professional service! Thorough when explaining instructions and services. They kindly bagged the additional set of tires that I had just so my seats wouldn't get dirty. (Not the one's they were working on, an extra set of winters that I had). Thank you!