Heritage House

Simply quite place, There are no local bus routes available in this location. Some time seniors are walking, even there are no Sidewalk in this area.!

If I could give this place a 0 I would. The manager Ravina cares only about her paycheck and not the residents living there. My father who had a cardiac arrest and was on life support 2.5 months ago was notified today that he is being evicted. He has mild brain damage along with other very serious health conditions. He doesn't have another nursing home lined up nor has she offered to give him one. She suggested him coming to live with me. I am not qualified to take care of him and believe he needs to be in home with nursing care. I am not sure what credentials she had to offer such advice. Needless to say I am furious and am very worried about my father having no where to live during these cold months. My father was an investigator for the ombudsman for 20 years fighting for peoples rights in institutions. I will not let this go. Please think twice about putting your loved one in this retirement/nursing home.

This place should be condemned. Families if you have elderly relatives there please pay close attention. The manager is not a manager she just likes the title and the authority that it gives her. She has no idea how to manage the business and the owner just turn a blind eye to the needs of the residents. Her catch phrase...if you don't like it leave". Saves her from actually doing the job she's paid to do. The residents are treated with little to zero compassion especially if they have to live in the subsidized section of the building."

Run, don’t walk, away from this place. The state of the building is disgusting and it’s completely understaffed. The employees are overworked and have no support from the manager who is rarely there or working. Management and owners only care about the bottom line numbers- any type of needed expense is denied. I feel terribly for the vulnerable people who are living there and it makes me feel sick to my stomach thinking about how no one is advocating hard enough for them.

Public health had to have Guelph General Hospital take control of this facility, after numerous warnings were ignored.CTV News today: Wellington-Dufferin-Guelph Public Health issues health order for Heritage House .. It's very unusual for public health to actually issue a Section 22 order against anyone