Hearth & Ember Home Heating

I haven’t got approval yet for a wood stove from my insurance but I was given a quick and fair quote from this company.

Can’t say enough about the great team at Hearth and Ember I have purchased my propane fireplace as well as got them to do all of our propane lines at our house. The service was top notch and all the team members courteous and knowledgeable. Project was finished on time and on budget.

Best spot on pei to get a pellet stove. Great service, great prices and great people.

Our pellet stove was diagnosed pre-pandemic & they received the replacement part to fix it in August 2020. We're still waiting for them to show up & fix it a year later!! On the dozen or more times we contacted them by phone, text, or email, we have always been told Two weeks

Installed my sons pellet stove and flu. Great service and prices

We originally bought our pellet stove from the old owners of the this store. We have had problem after problem with it and nothing but problems getting anyone to come out and service it. Just lately with the new owners our pellet stove is broken again it broke September 2021, 10 months later it is still not fixed. We keep calling and they say the part is in and we are at the top of the list, we have been told this for about 3 months now. Please people think very hard before your deal with this company as they do not have very good customer service. I have never written a review on any business this is the first time because I am so angry and disappointed with this business. We are looking at the fall in the next few months and I’m thinking our pellet stove will still not be working. I am also wondering if it has anything to do with our Ontario accents!

Great service flu cleaning anything stove fireplace electric gas or wood related sales

I called Hearth and Ember to have someone come and install a wood stove for me. I was told someone would call me in 2 weeks to set up an appointment. After 3 weeks of waiting with no call, I called them back! I was told again that someone would call me within the week to set up an appointment. It’s now 3 months later and I’ve still not received a call. I’ve since found another company (Red Clay Construction) who came when they said and did an amazing job installing my stove and chimney. I would not recommend Hearth and Ember to anyone. This is not how you run a business or treat people. When you say you’re going to do something….Do IT!

Had a remote on/off replaced on a propane stove. Quoted $150 but was not told service call would be $120 and gas for trip here would be $30 then HST on top so for a 15 minute visit the remote ends up costing $345. FYI

Top notch, very professional, will recommend!