ROBINSON | Lighting & Bath Showroom

Ordered Vanity LED lighting, delivery was estimated at 2-3 weeks. Checked in at 2 weeks and found out that a purchasing mistake was made on my order; my order was not yet processed by the Robinson Purchasing agent (reason unknown). Was told it was going to be another 3 weeks at this point, so I immediately talked to a Manager for clarification. The Manager (Stephanie) quickly and decisively dealt with my concerns and I took delivery of my order in just 3 days!! Couldn't be more satisfied by the quick, polite customer service and ratification taken by Robinson.

Last week we were in Edmonton to shop around for the new lights for our house. We went to few places and finally went Robinson Lighting and Bath Centre. What a nice and well-maintained showroom. We were impressed when we step into the showroom and all the staffs started welcoming us, then we ask for lighting expert advice at the front desk and one of the Sales consultant named Piyush Dalal came up at the front to greet and welcome us. He so good to answer all the questions and really like to mention that he is an expert... very very knowledgeable. He cleared all our doubt and help us to find all options. In future, we will keep shopping at Robinson. Thanks, Piyush again for all your help and expertise.

We made an appointment a week in advance with the thought it would be a safer surrounding. We are trying to be respectful and cautious about social distancing for ourselves and others. We drove 3 hours for appointments to deal with a major house flood and we were met with hostility and felt as though we were an inconvenience. It would seem some people aren’t comfortable working with the public at this time which is their right however it is totally unprofessional to offer appointments (and have an open show room) if you are going to treat people with such ignorance. We will take our business elsewhere. Will definitely discourage anyone from supporting this store. We visited park lighting today and had a wonderful experience.

I thought the selection was fairly broad, pricing for some items was more than I expected; however, more affordable options were available.But finding someone to give me a hand made it all moot. I had to finally give up and go somewhere else.Three stars is generous based on service (which on another day could have been great.) As for product, lots to see.

When shopping for lights I would take into mind the warranty claim process. Especially for LED lights where you need to replace the entire light fixture. These are expensive investments and need to last longer.I was passed along from one person to another and they were irritable when dealing with me. One would say oh you only have 1 year warranty (without bothering to look at my file). They actually told me to call the light manufacturer Kuzco, who then told me that I had 5 years warranty and it is Robinson Lighting who needs to process this warranty request. Another East Indian guy I spoke to was very unhelpful, he basically just passed me along and actually sighed that he had to work. He couldn’t find me on file and then passed me along to an outside consultant. The outside consultant of course did not want to help me at all because I was not part of her accountability. I would have given Robinson lighting 1 star but Elizabeth was the only saving grace of this place. The manager never returned my call, only Elizabeth was kind enough and who actually had customer service qualities. Elizabeth was amazing! I came in, knew my issue, and got me a brand new box without any issues and I was in and out in less than 5 minutes. Would have been less if I didn’t waste my time with the East Indian guy.To give you a background story as well, the wrong lights were delivered to my house and Dolce Vita installed them. I had to wait a few more weeks until they delivered the right set of lights. They did fix the issue but how can they mix up orders?The store itself is nice and they have a great selection, but if you’re looking to build a relationship with someone, this is not the place because they will treat you like dirt.

Lots of selections but not quite what I was needing. Great place to peruse and the staff is very helpful. Will definitely consider them for future purchases.

I always have an excellent experience when I head in to Robinson Lighting & Plumbing. They have an array of product, beautifully displayed in their vast showroom. Outside of the selection, the service is five star.I recently had an experience where a light was misplaced; however, I was able to work with Chelsie to locate it within a couple of hours. The responsiveness, follow ups, and thoroughness all heighten the customer experience.I would highly recommend Robinson to anyone looking for lighting or plumbing fixtures.

Lots of modern plumbing fixtures and lighting. Seemed extremely expensive but you won't find these products at Home Depot. Definately high end.

We renovated our kitchen in December and I had a very specific faucet in mind but wasn't sure it even existed. Then we went to Robinson and they had exactly what I wanted!! I was shocked. The quality of their faucets are so far beyond any other place and their customer service was incredible. Highly recommend.

Completely different experience from the day we ordered our sink. Was told it would be there Tuesday. We called Friday, got put on hold while she checked the order and then was sent to voice-mail. Called back was told the order was in but the guy handling it doesn't work certain days of the week and that was why no one called us all week. That was before we went to the store in person.... The sink was supposed to be ready to go... We were given the wrong drain and would have left with it had my husband not checked it. It seemed like no one knew what they were doing and then one sales associate said it was because of Covid.... So covid stopped anyone from being able to do their job competently... It almost seems like after they had our money the didn't care at all. We will be purchasing the drain and the rest of our renovation upgrades elsewhere.