MTD Products

Never answers phone. Baought a Columbia 3 stage 327cc snowblower for Christmas of 2020, chews thro shear pins faster than gas with just straight snow (no ice or solids, not even a tiny ice cube). Burns thro oil too with choke off when under any load. Neighbors thought it was on fire.

Bought their troybilt 42 inch ride on. Have had nothing but problems. Order a replacement part 2 weeks ago. Still has not shown up. I’ve called more than once to just be lied to and hung up on. And still no part. Canada post says they haven’t even shipped the part and these people just simply said Canada post is lying. Do yourself a favour and don’t buy anything this company makes cause you’ll be left disappointed and feeling ripped off. I’m selling all my troybilt mowers and yard equipment and will be switching to John Deere.

Bought a brand new 140 cc remington push mower 3 days ago. I put it together as per the instructions and I can not get it to start. I have tried reaching out to customer service but i haven't had any luck it seems I'm out $200. I guess I get what I pay for.

WOW! Incredible Service. Spoke to Reid in their service department and he was a great help getting my snowblower issues resolved. I wish there was a way to give this company more stars. I really appreciated his honesty and we all know not every product leaving the factory is going to be perfect but when there is an issue, they stood behind their name. Thanks Reid.

Very poor customer service, waited 3 weeks for a part that I ordered without email and no tracking information. Spoke to 3 different customer service reps with incoherent shipping information. One rep told me to speak to who I spoke to before because they do not have my order info. with an order number from me. Finally spoke to a fourth customer service rep. who was knowledgeable about my order. This rep. gave me a Canada Post tracking number and received information from Canada Post that my order had incorrect address information and my order was sent back to sender MTD and not shipped to me. Terrible customer service. The gong show continues.

I bought a yard machines lawn mower last May. Worked great for the first two months, before it was no longer working. I brought the lawn mower to one of their partners and it took 7 months before they were able to get a response from MTD products in regards to the warranty. After 7 months of waiting, the warranty CSR said it was the user’s fault for the default, even though instructions were rightfully followed. There goes 300$ out the window for a defective machine, and no honor of the warranty.Not recommended for future purchases, even though I have a few tools under the mtd brand portfolio.Signed,A very unhappy customerEdit: I wrote an email 5 days ago, but have yet to receive an answer

Bought a brand new snow blower from these people! Broke down after perhaps 10 sorties. The reseller they aren’t concerned, the manufacturer suggested a local work shop, the local workshop says the manufacturer don’t have the Chinese spare parts the manufacturer used! In the mean time I am out of 2000$ paid for the blower! Just rubbish quality at premium value

Bought MTD Pro 3-stage snowblower last year. At the first snowfall of this year, the auger cable and spring were broken. The snowblower is very heavy and bulky so I called MTD service center to try to ask for replacement parts as the machine itself is still under warranty. Th service rep on the phone unreasonably insisted that I have to take the snowblower to the authorized repair shop in order to receive the replacement parts.Update: MTD sent replacement parts for free. I appreciate their quick response.

4:45 p.m.Just had rhe worst phone call woth one of your representative. I guest MTD Canada doest care about how they sprak to their clientCalled for warranty on broken snowblower. The lady took control of the conversation intil i realize i would not get answers i needed to provide to the repair shop.

Bought a MTD yardworks 2 in 1 mower at the end of May 2020. On 3rd use, it died. I took it to the authorized repair facility who informed me that warranty coverage was denied. Its obvious I let it run out of Oil. Once again, bought the end of May 2020 and 3rd use. The oil was full and as pristine as when I first filled it. Second one I have owned in 3 years (first one lasted 1 season) its a garbage product and as for a company that does not stand behind their garbage product, well, you will never see a dime of my money again and I will advise anyone and everyone to avoid your products and your service.