Coast Capital - Clearbrook Branch

Moved here to escape the attitudes of the Big Banks" only to find out that after they get your business they end up being just the same. Poor customer service

The worst experience setting up a business account. In their ad is said it would be super easy. Not at all. Just a bunch of emails back and forth with no direction or instructions. We finally had to call in to speak with someone to understand what they needed in order to proceed. It would of been easier just to make a appointment and go into the branch. Still cant seem to get the debit card activated.Will open another business account else where and close the coast capital one.

Great customer service! Everyone who works at Coast Capital is always friendly and helpful. Surprised The Richmond office at Ironwood Plaza has very modern, attractive orange light fixtures above the tellers. And you can sit down while completing transactions with the teller. Low light is amazing. No fluorescent lights! Thank you :-)

I had a great experience at this Coast Capital, staff are very helpful. I needed to change my beneficiary which usually requires an appointment but Jabar helped me out anyways despite it almost being closing time! Thank you!

Worst experience. Need to access my locker and the customer service rep tells me that i have to wait in the whole line up. I do access it at other times & they just let you go right away. But this time oh gosh!! Lady name ‘ Punja’ something. Really bad that i dont even need any card to punch in the machine to access my own locker and still i had to wait in queue. wow

So I came to abby for a concert I got home about 12am. I went into the elevator at 2am to get pizza. When I stepped in a stepped into an elevator full of vomit I left and came down the stairs. When I came down I let the lady at the front desk at 213am November 27 sunday. That I stepped in puke. She told me to take the stairs next time (which I obviously did) and that we have noise complaint (which we never heard of and we were watching a movie) and when we called and asked to a speak with a manager she said for us to go to bed. And to stop talking. Awful staff.

Interesting to note that for the 2 yrs prior to this review, the business owner hasn’t responded to any reviews. That is a good summary of the level of service/communication you should expect.Have been trying from Feb 28-April 22 to get an increase on a line of credit.Have been told at least 5 times, that they’d have the answer tomorrow, but am still waiting.In the meantime, I have gotten an increased line of credit at a different bank and it took a total of 2 days. Compared to Coast Capital, that is literally 26 times faster!Please learn from my mistake and don’t get a mortgage or line of credit here.I would truly love it if someone from Coast Capital would reach out and try to rectify this situation.

My e transfers and online bill payments always have issues. I get text confirmation the transfer has happened and it is never taken from my account. Or I get confirmation of bill payments but then weeks later I received late payment notifications and late fees only to check my account and see that the “completed” payment was actually never taken from the account. I have spoken with the bank about this and they always ask if I make sure to click confirm my payment Which I find odd because I have my payment completed screenshots as well as my e transfer text confirmation numbers. There seems to be a big glitch and it’s been occurring for several months. Enough that I am looking into switching our banking entirely.

The people who work here are great. But who wants to go into a bank anymore and talk to people. Their website and app are ancient.E-transfers are hard to process some days and cost 1.50. I tried transferring a resp out and it took over 6 months. They kept cancelling it saying the brokerage had made a mistake, when all along they had misspelled my child's name wrong.