Canada Post

Today I picked up the package, but they said short of staff and closed the post office early , and one lady staff who work in pharmacy let customers out and rude.

Lady has no customer service skill. Not helpful and smart.

Had a really bad experience with this Canadapost on 11th Jan 2021 at 6.30pm. The old Indian lady at the counter was rude and unaccomodating. She pulled at the sticker of my parcel and removed it then told me she cannot accept the parcel. I had to by tape from her and then re stick my parcel. I have seen most Cansda posts help their customers out, not try and force a sale. I have never had a bad experience at a Canada post, but this lady went out of her way to annoy me. I would never go this Canadapost again, the Guildford mall Canadapost has much better staff.

Theres plenty of parking spots available.I had to purposely add this canada post to yelp just because I had such a great experience.Long story short I ordered some clothes and it got shipped to the wrong address. Luckily the address i had it sent to was not home and received a pick up slip.As soon as i realized i called and spoke to someone by the name of Linh to ask if they could keep anyone from picking it up with the slip. She was so amazing she let everyone know and was so nice about it when I came to pick it up I had no issues what so ever the associate already knew what to do because everything was written in the notes. Amazing customer service!

I use this as my go to post office, they're courteous, efficient and always friendly. Sometimes there is a wait but it's usually just due to a single customer doing something complex. After they've been dealt with, the line moves pretty quickly. Usually, there's no line at all and I walk right up and get my packages. I'm very happy with the service here.

I've lived in Vancouver for a couple of years and I run a small business that uses Canada Post for shipping. I've been to quite a few different Canada Post locations but I recently moved to Surrey and thought I would just drop off some of my packages for delivery at this location.Right off the bat, the woman at the office just looked at me (not even checking my package) and said no". I was taken back and didn't know what she meant. She then said "I have the right to refuse service and your package isn't packaged properly."And sure

Scam alert!!! Tried to mail something flat in a regular letter mail envelope, was told that it didn't fit in their 2cm slot so I had to pay extra stamp?! From what I learned, if it doesn't fit, you gotta do parcel. So I was skeptical. Moreover I pre-measured my mail at home and it was 1.5cm. So I took it to another Canada post nearby (just to test). They accepted my mail without any extra charge or stamp!! Not to mention the woman at this first Canada post I went to tried to threaten me that if I didn't pay extra stamps, the mail may bounce back when it arrives at the centre!!!

Pretty busy yet very helpful staff. Can’t say for others, but I’ve always got great service here. Yes, it’s a busy place and you can be in lineups. But they are the only ones in Guildford area open till 9pm weekdays!

I called this location to check if my package is available they let me wait for 20 mins and hang up on me. I called again to ask why they hang up. So this lady Mi who unfortunately the one who hangs up on me said she did not hang up the line was cut off what a conincedence . If you are busy just tell the customers that you are busy and don’t let them wait in the first place. I wanted to talk to manager or the owner maybe they need more training on how to handle customers, rush hours etc.

The customer service at this location is terrible. My friend ordered a package for me to pick up at this location through Amazon. When the package arrived, Amazon sent my friend an email and clearly stated that if he wants to authorize another person who doesn't live at the same address to pick up the package, he may sign the form and give it to the authorized person. We followed the instruction and I brought the form, my ID and master card which I used to pay for the package to this location on Wednesday. The lady there was new and she said she wasn't able to deal with this kind of situation and asked if I could come next time when her Manager was there. I said okay I would come on Friday as I was busy on Tuesday. On Friday, before I went to the location, my friend called in to confirm that the Manager was there and the same lady said that a girl who has been working there for 5 years should be able to help me. Again, I went to the location to pick up my package with all the form and paperwork. Right after I walked into their front desk, the two girls (not the lady I talked to in the first time) refused to give me the package. Here is our conversation:The girls: No, we don't deal with thisMe: My friend called this afternoon and the girl said that your Manager would help me.The girls: My Manager said that we don't deal with this and you supposed to show up during her working hours 9 to 5. She works 9 to 5.Me: The girl didn't mention about the hours and I work 9 to 5 in Downtown. Are you asking to take a day off just to pick up this package which supposed to be picked up during my convenience hours? And please read this form from Amazon.The girls (after reading the form): This is Amazon's problem, it is not Canada post's problem.Me: But this is an Amazon pickup location????????The girls: No, we can't give you your package.After all the efforts and calls my friend and I have made to Amazon, Canada Post's head office and the Manager at this location, I was able to pick up the package. We had been talking to at least 5 customer service rep to get the problem resolved. The Amazon guy even escalated the problem to his Manager to get it resolved and they said they didn't understand why Canada Post made it so hard for clients to pick up their packages.I was mad at the inconsistent procedure 1 time , but I was so frustrated at their customer service 10 times. They should be trained better to deal with different types of situations. They also should learn how to be nice to clients, not just say No and they don't deal with it. What a point of them being there but they can't help their clients? They could have provided me the instruction in their end and I would not be as frustrated. Their answers totally showed that they lacked of knowledge of their own procedure and totally don't know what they are there for. Such a incompetent team but acting like they know everything and allow themselves to be rude to the clients.I was okay with the first lady as she admitted that she is new and she didn't have enough experience to deal with the situation. But the two girls in the second time were horrible terrible. I would avoid this location at all cost.