Kawartha Hotwater Plus / Kawartha Home Solutions

Great bunch of people to do business with. I had to replace the rod in my hotwater tank. I spoke to Dan and he had all the materials I'd need. When I picked up what I needed he even took the time to walk me through exactly what I would need to do change things myself. Really went above and beyond to ensure that I was taken care. He even gave me his personal contact info and said If you have and problems

Dan Tripp, from Kawartha Hotwater Plus, was the 3rd business I contacted after going almost 5 weeks without hot water. After explaining the symtoms of my tankless water heater, Dan diagnosed it over the phone, then had it fixed a few hours later. I should have called him first. I won't make that mistake again! If it wasn't for calling Dan, I was on the path to buying a new unit, which would have cost me thousands of dollars! Thanks again Dan!

When our hot water tank started to leak after 5:00 pm on a weekday, this was one of the first companies that I contacted. I was surprised to have Dan, the owner, answer the phone himself and assure me that he, or another member of his staff, would be able to get to my location at some point the next day. I followed up with a phone call the next morning and spoke with Christine, who could not have been more helpful. Dan arrived, took a look at our problem and, as I suspected, told us that we would need a new water heater (ours was at least 20 years old!). This was at 3:00 on the Friday before a long weekend. I was very pleasantly surprised when Dan offered to drive back to Peterborough to pick up a new tank and then come back to do the installation. I don't believe that I have ever experienced such wonderful customer service from any other company. I would highly recommend this company for any of your needs. We certainly could not have been more pleased.

Very helpful and professional staff. Installation of water heater went perfectly.Kathy was very friendly and helpful, she helped me explore all my options before going through with buying a new tank, which ending up dying anyways on its own. She was there for us to quickly help with the delivery and installation of the new tank in the dead of winter.

My husband believed our tank needed a valve replacement to stop a slow leak. This company quoted $5,500.00 for a full tank replacement, after spending less than 5 minutes looking at our current tank. When we asked about monthly installments, their interests calculated to almost $7000.00!We then called another company, who took a detailed look at our tank. They found the leaky valve my husband was initially suspicious of, and are replacing that valve instead of the entire tank, saving us thousands.I felt like this was a scam to force a replacement of a tank that wasn't even looked at thoroughly. Do not recommend.

Two nights ago our hot water tank died on us, so I immediately hopped on Google to search out some local businesses. My first call/message was to Kawartha Hot Water who responded to my questions within minutes. At 9:45pm Dan (owner) called me to chat about my situation and to give me an idea of costs, different options, etc. He was very professional and reassuring. He even ended the conversation by saying “before you confirm the install/purchase take a look around town to price some hot water tanks out and do some of your own research on what unit you want/need”. I never felt pressured or anything to make a purchase and I knew that Dan was always being open and honest when we spoke. Unfortunately I needed my hot water tank sooner than Dan could provide, but I know for a fact that the next time I’m in need I will be back. And I would recommend this amazing LOCAL business to anyone who is in need of a hot water tank and/or and install! Thanks again Dan for all of your guidance, I appreciate your honesty and your amazing customer service!

This is the worse service I have EVER received from a company. They know ABSOLUTELY NOTHING about AC systems. I paid reliance for 2 years and they have fully refunded me. DO NOT buy reliance service plan if you are in Peterborough because this is the only company they use. My AC has been not fully operational since August 4th. No resolution from this company after multiple attempts. No emergency service if you call on Friday you won’t get a call back until the following week if you are lucky. I wrote to the owner and the answer was to use someone else! Oh ya and maybe Gertley who I stalked the system undersized it for my 1000 square foot house. One month in, no apologies. Nothing. Reliance lost a customer because of them. Technician more interested in showing us his pot plant grow room then finding out what’s wrong. I will be reporting to better business bureau where they have had complaints in the past. I would rate them -10 if I could.

My air conditioner failed during the summer of 2020 which seemed to be one continuous heat wave so it was needed all the time. I called Kawartha Hot Water as I have had great service from them with our hot water tank as well. It was the Civic Holiday long weekend and stores were closed, so I sent a message through their website looking for a replacement capacitor expecting a response in a day or two. The store was closed, but messaged me back and stated that he had them in stock. He then met me at the store so I could buy the replacement part. From my own diagnosis he agreed that that was the right thing to replace. I then installed it and we had AC again!My family of 6 is very glad to have such great local and friendly service!Thank you very much!

We recently had Dan come and service our air conditioner. We had just purchased the home and right in the middle of our most recent heat wave we realized it just wasn't keeping our house cool. Dan came out the same day and presented all the options we had, and suggested the one that would work best for us. He had our A/C up in working in just a few days ! Dan was profession, and pleasant to work with. Definitely recommend this company!

Very impressed with the level of service right from first contact with Cathy. Needed a new water heater ASAP, old one died out and they were willing to juggle their schedule in order to accommodate our needs that day! Dan and Andy were professional in their install of a high quality water heater. Very pleased with their customer service and attention to detail! Would highly recommend.