Johnston Motors

Nice folk, who helped me get my ford truck repaired and working properly.Highly recommend and will use again in the future.

On Monday May 28th, my daughter and I left our home in Hamilton Ontario at 5 a.m. to drive to Halifax, Nova Scotia for her university graduation. We were driving my 2014 Passat TDI 6 speed. At about 7:30 a.m., I was dozing and she was driving. She was in the fast lane of the 401 passing a vehicle when she saw what she thought was a dead animal on the road. She realized too late that it was some type of debris. As she drove over whatever it was, it flipped over, damaging the emergency brake cable, flattening the rear driver’s-side tire, and seizing up the brake.We had to be flat-bedded to a garage. While we were waiting for the CAA, we looked online for a garage that could get us in and out as quickly as possible. We could have picked anyone. Luckily, we picked Johnston Motors in Colborne.They ordered the new tire before we even got there. They had the car up onto the hoist as soon as they could, and worked on the seized up brake while waiting for the tire to be delivered. Ultimately, they had to cut the brake cable, which was no easy task from what I could tell. (Funny, because it always looks so easy in the movies.) Once the new tire arrived from Belleville, they remounted and balanced it and got us back on the road within a few hours. The bill was $344.00, including the $195.00 for the new tire.We were very vulnerable that day. My husband wasn’t with us. I know nothing about cars. We had to get to Halifax. Dana at Johnston Motors could have charged me $1000 or more and I’d have had no choice but to pay it. But he didn’t over-charge me. In fact, I suspect he under-charged me. Thank you to Johnston Motors!(This is my first Google review. I was curious about the one terrible review that Johnston Motors has. I clicked on the reviewer. He has posted 10 reviews, all absolutely horrible, for places that mistreated him in some way. I think he's got a bee in his bonnet.)

I was heading home from Toronto to Montreal and my car completely came to a halt almost 2km from Johnston motors, I had to have my van towed for repairs and they replaced the alternator for my van, their hard work and dedication in terms of professionalism is highly recommended. Remarkable services and above all good human beings.

I purchased a motorcycle from Johnston Motor Sales. Dana Johnston is very professional and fair in the way he sells. There was no pressure at any time. The whole sales process was based on mutual respect and fairness to both parties. Nice family run business.

I was stuck on the side of the 401 with an overheating car near colborne. I searched frantically for an auto shop and these guys were the first to come up. I got off the 401 and headed to the and it turned out my radiator fan wasn't plugged in. No charge and have me some excellent info. Great place!

Always a great job at Johnston Motors. And great customer service!

This place is a joke. Opportunistic individuals that pry on the uneducated. Unfortunately I was forced into using their services due to a breakdown. I was charged five hours of labour for something that should have taken less than half that. To make things worse the quality of the workmanship that was done was amateurish at best. Stating that the job quality that was performed was substandard is putting it nicely. I wired up stereos when I was a teenager and did a better job at wiring. You would think that a diesel injector control wire would be done with some care. Wire wasn’t even strapped to hold it away from the intake and exhaust manifolds or intercooler pipe and solder job was weak. Work was so poor that I had to reattach part of the wiring harness that they forgot to back to the wheel well to keep it in its place. No attention to quality or details. I was told that the person had over 50 years of experience that work on it … but I think they did it from a wheelchair. Total time worked on the vehicle - over 5 hours, time till it broke down with same error codes - 3 hours. If your car is broken down and you run across this place, push, pull or drag it to the next town and save yourself the headache of dealing with these clowns.

Engine lights started flashing on our drive to Toronto (with 3 young kids in the car). Janice kindly took our call (no one else had availability or picked up) and Andre fit us in. The waiting room was air-conditioned on a hot summer day--great for the family as we waited. As Andre was trying to fix things quickly for us, he didn't nail it right away, but persevered until he reached a solution that at least got us to our destination the same day. I really appreciated his good work and, as he explained his process to me, it made good sense and helped me have a better idea how to properly solve it in the future under more ideal conditions. The price was very reasonable and I'm very happy with the service. Thank you!

We went there for a tire repair. They refused to fix the tire, and never called us. When we called them they told us that they didn’t have our number when we have gone there twice. They were really unprofessional and refused to put the tire in the vehicle. I’ve gone there for oil changes and they won’t even put a sticker on your windshield, there is no evidence they even did the oil change except for the bill..Total garbage business, we will drive to Cobourg or Trenton instead from now on.

Fixed my partner's front bumper and tires same day! Amazing service and highly recommend!