Northstar Heating & Fireplaces

Worst experience ever.

Truck is parked in front of our house and refuses to move in the evening

I would put a minus score if I could. Very rude on the phone - did not identify the business when answering and was short and abrupt when I tried to ask a question and then hung up on me. WOW surprised you are in business

From google it seemed like a retail place. Anyway went and was rudely greeted. Regardless, if you’re not in retail a person in business should at least be professional. But from the rest of the comments, I shouldn’t be surprised. Poor Napoleon brand ambassador...

Receptionist who claims to be the manager is probably the rudest human being I’ve ever spoken to in my life.The owner either does not return phone calls or the lady with attitude chooses not to relay messages to escape accountability.Service guy arrived almost an hour late, blaming traffic, but showed up on my door step with a large McDonald coffee in hand. Would give zero stars if I could. Save yourself the hassle and hire professionals.

We have worked with NorthStar Heating and Fireplaces LTD to do the heating to our then-in-construction house in 2015. It was a big mistake. Although they claim that are professional, the first inspection failed three times delaying the construction time as well. When I called them to come to install HRV I was told that the appointment takes 10 days. After waiting the specified time I called again to confirm they will come next day and I was told in a rude manner by Stephanie that there is nobody available to come. All the talks over the phone with Stephanie or Debra resulted in promising things that didn’t really happen or a very rude attitude on their end. Scheduling was difficult, with consistent delay, and with little assurance that it will happen when promised.Although I was never late with my payments, when they sent me the last bill they told me that I must pay in the same day. There was still some remaining work to be completed. I tried to talk to Gerry Lorenz (the owner of the company) about the issue and he told me that if I don’t pay in the same day he will put a lien on my house. Of course I paid as requested. Overall it was a terrible experience and I regretted deeply that I chose them for my house heating system. The only reasonable person and nice to interact with from this company was Steward who tried his best to help us, although his responsibilities and authority were within well defined limits.

Very rude. Will NEVER be back. Had to put 1 star to leave review. They should have a negative star

Went out of my way to visit their store/show room, went to the address on Google and couldn’t find them anywhere.

Poor installation of our furnace and ductwork