Wizard Lake Marine INC. B.C. (Kelowna)

Gord and Doug are rockstars, thanks for your assistance. I'd highly recommend these guys for all your Kelowna boating needs.Thanks Rob

Bought a new Centurion RI245 from Wizard Lake Marine/Kelowna last summer. My sales expert, Brad Buskas, was exceptionally warm, helpful, and knowledgeable. Brad went above and beyond in delivering the boat and training us on all features. Every staff member I dealt with at Wizard Lake was knowledgeable and efficient.The boat throws and amazing surf wake and is great for cruising and spending hours on the lake.

Big thanks to the Wizard Lake team, I have been bringing my boats in for service for the last 10 years, they have always given me amazing prompt service. My recent experience with Gord and the sales team was over and above. I would highly recommend Wizard Lake for any of your boating needs!

I wanted to write this letter to thank all of the staff at Wizard Lake Marine for the exceptional service I received at your dealership. To often stories are told about poor service that people receive, whether it is from restaurants, retailers or other dealerships. This is why I feel it is important for me to express my gratitude to you and all your staff. It is easy to make a customer feel valued when things are going well and there are no issues, but the true measure of service is how customers are treated when there are issues. Although my issues with my boat have been minor the way I have been treated has been outstanding. Jeff, Riley and Brad have been nothing short of a pleasure to deal with.Although the issue with my throttle was not completely corrected the first time the commitment to make it right was definitely felt. This is my 3rd boat I have purchased from Wizard Lake Marine. Even though I have always bought used boats from the dealership I feel I am treated as I bought new. It is this treatment that will make me a loyal customer for life, not only for my future boat purchases but for all my service and maintenance work.Again, thank you for the great experience.Sincerely,Sean JohnsonOk Surf Co.West Kelowna, BC

I found a boat on there website that I was interested in so I called and talk to Mike. He told me I was lucky that I was the first one to call because the boat wouldn't last the day. I asked him if I could leave a deposit and come in later that day with my trade in. Mike said he had no issues with my trade but he couldn't take a deposit because it wasn't fair to everyone else and I probably didn't have the cash either. ($45k not to many people do) He told me to call his finance department first so I did. After a half hour on the phone and a hit on my credit the finance lady said she would call Mike and secure the boat. 10min later she call me back and told me Mike would not deal with me because its not fair to someone coming in with cash or no trade. So did as I was instructed and still Mike refused to sell me the boat. Now I have an outstanding loan against my credit that I never used. I have never been treated with such disrespect. Do yourself a favour buy a boat from someone else. These guys are obviously only interested in making a quick buck and could care less about customer service.BTW the finance was very nice and did not deserve the blast I gave her. Sorry.. You should go work for another dealership where they pride themselves on good customer service.

Brad and Doug were a pleasure to work with at Wizard Lake Marine. They did an excellent job on our gel repairs and boat cover repairs. I highly recommend this place! Thanks guys!

Finally got a warm day to enjoy our boat yesterday on the Shuswap. Awesome boat and couldn't be happier with it. Brady was great to deal with and all the staff were happy to help.

Awesome service! When we bought our G23 this year, Gord touted their service. They did not disappoint... took my prop out on Friday evening, Sunday morning at 9am Riley showed up with new prop, installed, and cruising by 9:30am. This all happened on the long weekend and saved our boating days with the Family

Good experience buying a new GS20. Gord was good to deal with and Brady was great at dealership and taking me for water test. We didn't agree on trade-in value so I ended up selling my boat privately. But otherwise a happy customer. No experience with service dept yet so can't comment on that.

Very poor customer service. Save yourself the headache and drive to the next city to buy a boat. They told me to pick up the boat I bought and when I got there it was not even close to being professionally detailed, accessories were not working properly, no spare tire and the engine oil was black. I took it back and they fixed those issues and I scheduled it for a detail. I brought the boat back again for the two day detail appointment and was called to come pick it up as they said it was ready. To my disgust it was not even close to being detailed. Washed my hands with these guys, one mistake sure I get it things happen but twice now you can beat it.