North Whitby Medical Centre

I’ve been a patient here for 20 years. I’ve never had a problem with staff or doctors. I actually find the staff to be very accommodating. I live two hours away and make an appt and drive down whenever I have any pressing issues. If the issue was more urgent in nature they were always flexible with getting me on a list for my family dr to call and sending a script to my local pharmacy if need be.People need to remember that family health care is EXTREMELY underfunded and most of the time their hands are tied. They can’t make miracles happen. If they are only allowed to see a certain number of patients a day it is because the government funds it that way. If you have a problem you should visit or write your MPPs office.

I went at 7:30pm for their walk-in because online it says they are open until 8pm. They were open, there was no one in the waiting area, they sent me home and said they were done for the evening. Please change your hours online. They are apparently incorrect according to your staff working.

CON: extremely long wait time! I mean hours!!!PRO: quick intake process for first time visitors. Very nice, professional, warm attending staff and Doctor! Wow they're nice. Cute, clean clinic.

Had an excellent visit. Receptionist answered the phone efficiently. Went in and registered. They had a 2.5 hour wait and asked me to call back later. We’re ready early and called me. Dr Lee too was extremely efficient. Overall great experience.

I've been a patient here for over 25 years. Dr. Kathy (my GP), Dr. Lee, and Dr. Randhawa have always treated myself and my family well.However, the quality of the reception staff has gone considerably downhill. They are quite rude on the phone and literally don’t even acknowledge you on arrival (if in person). Compassion, empathy and even a sense of humour would go a long way.Getting an appointment takes weeks, sometimes longer, and going to urgent care isn’t even an option at times because they start a list each morning which quickly fills to capacity.With proper support staff this clinic could be better; sadly they’re very impersonal and rude now (years ago it was quite different though).

This place is the worst walk in clinic to come to. It’s a JOKE. The receptionists are rude and they sit behind those desks, laugh and joke around rather than do their job. The messed up part about this place is that you have to drive to this clinic to book an appointment only for them to be like go home and they will call you when your turn is up. Over 2 hours go by and when you call to ask what’s happening they say to make your way to the clinic. Once you get there they make you wait another 2 hours in the car. People don’t have a FULL day to waste for a Walk in appointment this isn’t the emergency room. Majority of the reviews talk about their long wait hours and their horrible receptionists clearly there is something wrong with this place.

The Dr's here are great. I've been a patient here for almost 20 years now.Dr Lee, Dr Kathy Lee, Dr. Randhawa (our family dr) have always been good to my family, got us in and out, and taken care of quickly.However, the quality of the reception staff has gone way downhill.I was spoken to rudely by staff on the phone.She hung up on me and was short with me when she came to the door - this is not the first time this has happened either.I have been holding space for medical care workers, especially in these trying covid times, but enough is enough!!!Some kindness and compassion would be nice when you are the face of a medical facility. I cannot believe how the newer staff are rolling eyes at customers.Especially when there are multiple posters about zero tolerance for rudeness and mistreatment all around the office.Knowing I have to see the reception staff when I'm ill makes being sick that much more dreadful.

Best walk-in experience I’ve had. Receptionists we’re very friendly, immediately let me know the wait time (I appreciate that SO MUCH) therefore I wasn’t robbed of my day. Called me to return when it was time and the dr saw me within 2 minutes. Pharmacy was also so pleasant and privately discussed my antibiotics in detail with me, didn’t make me feel rushed at all. Really refreshing and actually 100x better and significantly more efficient than my family doctor.

I’ve been to this walk in/pharmacy 3 times now. Each time that walk in reception are fantastic, including the walk in doctors. Very fast, and courteous.The pharmacy is another story. On 2023-02-16 I attended the walk in pharmacy at around 1130hrs, by 1150hrs I had a prescription and waited in in front of the prescription drop off area for approx 30 mins, until another patient came and walked right up. This patient was spoken to. I was looked at at least twice by the East Asian male dressed in a black turtle neck, and he even looked at my prescription. I wasn’t even spoken to and I then ended up seeing myself out.I provided 2 stars because of the walk in, I would provide 5 if I could, but the other 3 stars are lost due to the staff at the pharmacy. I would give 0 if they weren’t involved with the walk in.Save your money and/or your benefits money, pay a pharmacy somewhere else to fill your prescription. What an arrogant joke.

The worst experience I ever had at a medical clinic on my first visit to this place today....not worthy a single star....Sorry, no idea about the medical staff, to be fair to them......The receptionist was the worst person that could be at a front desk...She gave us both verbal and physical attitude that she doesn't want to be here plus she doesn't want us to be there...After a very unwelcoming verbal experience with her I walked out from that place with my wife. Would never recommend to anyone unless this kind of front desk workers attitudes are OK with you...