Thamesview Centre for Family Medicine

This practice isn’t patient-centered. I brought my son to see if there was a clinic after his school sent him home with a suspected fracture. The receptionist out front snarled “this isn’t a clinic.” When I pointed out that we had come to after-hour clinics in the past, she retorted with “our after-hours clinic is full, don’t cop an attitude.” Making a 10 year old patient feel bad for going to his family doctor’s office instead of the ER - is that what primary care has become post-COVID? I hope it’s only this one disgruntled employee that is giving their family medicine practice a bad name as I know many of the physicians there are great. I was taken aback that arriving to see if there was a clinic available was such an inconvenience to warrant a hostile response.