Freedom Mobile

Very bad service. The manager there named 'Jay' was very rude. Really disappointed. Never going back there.

Worst customer service experienceThis store and its management are scamming customers by charging them SIM card fee when it is free, I lost my phone and after taking to customer service they advised me to go to any near location and collect SIM card for free. Amrit sales representative of this store told me may be its available free on other location but it’s chargeable on this location and he has strict instructions from management to charge every SIM card. I even ask him if I can talk to manage and he refused very rudely. Go to any other location if you don’t want to get scammed.

Paras and Mehak were both so happy and positive. The customer service was above what I expected. I mean, I wasn't expecting much, I just wanted to buy a new phone. I knew the one I wanted and they didn't push me to do anything. They helped me get exactly what I wanted with no fuss. They even helped me beef up my data plan a bit. All in all, they were amazing, helpful and not pushy about anything.

Just went there and asked for help with a carrier problem and the girl was too busy playing on her personal phone to help me. She told me it's probably just my phone witch I just checked. Then she told me to just call even though I told her the issue Was that I couldn't make calls but she was obviously to concerned about her personal call to even care. Because that's obviously what shes getting paid to do right?lol and when I finally borrowed another phone to call it was the most simple fix it took the person not even 5minutes , thx to that technician so much. No thx to that employee that obviously should NOT be working there.

Awesome place and friendly staff. Both Mehak and Paras helped me throughout the service. Recommend to everyone who wants to purchase new phone and not tech savvy. Thanks

I would like to provide my feedback on the service that I received from Paras today. He is very detailed oriented, helpful, customer focused and was understanding of my needs. Came up with quick solutions, suggestions and ssisted me through the difficult time. It has been a pleasure dealing with him. I wish he will get the recognition for the customer focused employee.

JAY" really helped me along in getting a phone plan.He did everything professionally."

Paras helped me and my fiance today with our phone upgrade. He is very polite and service is quick. He didn't try to sell us things we don't really need unlike the other places we've been to. Keep it up!

Mr.Paras was superb customer service, very knowledgeable with the products, he explained all the possibilities for upgrades and help us with reactivating our new phone! Great store and great service! I have been loyal customer for a long time and will continue due to great service! Thanks Mr.Paras :)