Alpha C Garage Door Repairman

I've been having issues with my garage door opener not responding to the remote. Given it was a holiday weekend (Easter), not too many service centres were open. Alpha was the only which was not only open, but able to send a technician over that afternoon. The tech explained what he was going to do and how long it would take (actually used it to train 2 other techs). He pointed out other potential issues and even helped program my existing wall mount keypad. Great service!!

I hired the services of Alpha C Garage Door Repairman recently.1) The technician showed up 2 hours late than their appointed time.2) The technician whose name was Gili dropped the new garage spring on my entry way rug that created a hole, which when I indicated to him he said “so what?”3) After installing the new spring, I had to request him to check other points as well as lubricate the rollers, which I think is pretty basic and should be done automatically without the client requesting. Gili completed the spring installation work quickly which I appreciate, but he seemed a bit overwhelmed with my basic request. Today, I called the company and spoke with Bryan and told him the whole story, who heard me out but didn’t offer any solution. I won’t rate this company very highly.

Appreciate how fast someone was able to get to us but that’s about the only positive. We were fairly frustrated that instead helping us identify and fix our problem, we essentially just paid 30 for someone to tell us to get a new door and system, or have a panel replacement. When I asked why it might be getting stuck I was told “these things just happen sometimes, the tracks look clear” and that “it might just keep happening”. We’re well aware the door is old, but we currently have other projects on the go and the door replacement isn’t our top priority. Thankfully after having some handy family, we figured out the problem on our own and fixed it. The cracked hinge was causing a wheel to jam slightly on the track, after replacing that hinge the door works like a charm. A little disappointed as this company was highly recommended. Thankfully there’s a lot of companies in Calgary, and when it comes time to replace our door we’ll find a company that cares a little more.

Alpha's technician was punctual and efficient. He diagnosed the problem right away and fixed it quickly. That's twice now Alpha has helped us. Would not hesitate to call them again.

We had a problem with our garage door roller detaching from the railing bracket, we contacted Alpha, they sent a technician less than an hour. Serge was on site, he was friendly, professional and knowledgeable. The price was very reasonable with great workmanship. Very good experience. I do recommend this company for any customer who is looking to get garage door repairs completed.

The technician professionalism is commendable. He explained every information in detail and showed me the damage and fix. Thank you for fixing our garage. The quality of service is superb.

Absolutely fantastic service and professional care.When I called I was connected to a human being immediately and promised the service within the same day.The person who helped me arrived on time and was not only super knowledgeable but also very nice!Simply unbelievable experience these days. I called three other companies only to get an answering service each time.The work was done professionally and with great quality as it is lasting for many months.I feel bad as being too busy I should write this review sooner. I absolutely recommend this company for any garage door related service!

Do not use this place. I had service done on March 24, 2022. They replaced only sensors for total $420. Couple months later door opener was broken and I replaced it with exactly the same one I had with Canadian Tire for only $350 installation included. New door opener had sensors also. When foreman was replacing I found out new sensors from Alpha where actually not new and had old cracked wires, only new brackets. Very strange, I called to the office and told them my story, they promised to call me back and investigate but never did.Stay away from Alpha or they will rip you off. I have all my invoices with me.

I had an emergency repair situation on my hands and reached out for assistance from Alpha C. My technician, Jacob, arrived on time and was able to quickly, assess the situation and come up with a repair solution.The work was done quickly and efficiently, and I felt the pricing was very fair, especially under the urgent circumstances.I would not hesitate to recommend Alpha C to those in need assistance with their garage door.

Extremely poor customer service!!!!!. Have used them twice, the first time a tech came out, was super knowledgeable and helpful. Garage broke again so asked for the same tech to come back. Basically did the same thing but charged $100 more. When my husband told me what he paid I tried to follow up multiple times why it cost three times more. Made multiple phone calls and told someone will call you back each time. It’s been two weeks, I have called at least 4 times with no answer. They over charged us and won’t answer my calls. Beware.