Experience Victoria

Your driver, Jim, driving the bus 8108 on May 27, 23 for the night Tour of Butchart Gardens, left us behind at 10:50pm, leaving 10+ minutes early and failing to perform the proper headcount. This was not only unprofessional, but a gross negligence on his part for if it wasn't for Brenda (another employee) who happened to be in the area and drive us to the port in her own car. Without her, we would have been stranded in Canada at almost midnight. And we were told that the Norwegian Cruiseline guarantees that anybody on excursions booked by them (cruiseline) won't be left behind. In the end it was a sheer miracle we made it, and we are grateful that the captain made the decision to wait, but it was a completely unnecesarily nerve wrecking and very stressful experience caused by one individual. So disapointed this will be my memory of Victoria and Canada (since this was my first trip to both).