Luxury Eyewear - Burnaby - Metrotown

Went in looking for high-end sunglasses and walked out with two pairs. I was pleasantly surprised by how attentive their Assistant Manager, Tony was. He gave me his undivided attention while I tried on 15+ pairs and took the time to learn all my style preferences so he could suggest alternatives. I am thoroughly impressed by this man's level of performance and would not hesitate to recommend this shop to family or friends. Ask for Tony!

Terrible customer service. It had nothing of luxury and everything of bad manners. The guy by the counter started yelling because apparently I was asking too many questions about a frame for prescription glasses, and even you could hear him yelling a few stores down the hall after I left. Don’t waste your time with these boneheads.I ended up spending 2000 cad in other store in prescription progressive glasses and sunglasses. So as a feedback, take your time to answer your customers questions. Be kind and be patient! Stoicism is a virtue that they lack in this store.

Amazing experience with Andy always looks after me with regards to my glasses as well as sunglasses! I recommend this place to anyone!

Five-star customer service!! My frame was broken after one-year warranty expired, but Andy serves as a great negotiator to persuade the supplier to replace a new one for me, and more importantly, FOR FREE. I feel so lucky because it's the last one in the stock. Definitely would come back again.

I received good customer service (especially with Andy) getting my progressive prescription glasses. Andy was patience and explained well the difference between the types offered. He even offered to look up an accessory for my existing glasses which I did not purchase from him. This will be my go to place from now on when shopping for eyeglasses.

Great place to get eyewear. This place is the only eyeglasses place that I was able to find glasses that fit comfortably and that suit my face. All other eyeglass places I've tried have not been able to accommodate my finicky face. Also, when I first came here 4 years ago, I was in a panic and needed my glasses asap (I don't recommend getting into this situation, but life happens). Andy was able to get my glasses for me within 2 busines days! This was the only place who could accommodate. So, I've been a loyal customer since! Contact lens prices are are also very reasonable as well. They order in samples from various brands for you to try before comitting. Andy is also super helpful with his knowledge and recommendations. Highly recommend you get your next pair of glasses and contact lenses here! I'm bringing my mom here to get her glasses soon.

Great service. Very patient with the customers. Andy has amazing choice in glasses for the customers.

I recently visited the shop and was happy by the exceptional customer service. The staff was friendly, knowledgeable, and patient, helping me find the perfect frames and guiding me through the process of getting my prescription lenses made. They genuinely cared about my satisfaction making for a truly enjoyable experience. I highly recommend this shop for all your eyewear needs! Andy in particular had strong knowledge and good recommendations for my choice

Been getting our eyeglasses here for how many years now and have enjoyed excellent service and advice for many years. They have good brand and great quality glasses.